How to use "Do Transition" action in Flow designer required for JIRA?

AbdurRahmanSnow
Giga Guru

Good evening.!
Requirement is, whenever Incident's State is "Closed" in ServiceNow, it should also change the State in JIRA.
We were told by ServiceNow to use "Do Transition" action.
But what should we pass in the "Jira ITME Connection" field ? We have User name and API Key too, what should we pass here? 

AbdurRahmanSnow_1-1761658725196.png

AbdurRahmanSnow_0-1761658566704.png

Please help.
@Ankur Bawiskar @Dr Atul G- LNG @Viraj Hudlikar 

 

5 REPLIES 5

Ankur Bawiskar
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@AbdurRahmanSnow 

Is the connection setup done?

you need to check with JIRA team and the JIRA API to see what they are expecting here.

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi Ankur
Thank you so much for you reply. 
Yes, JIRA connection is setup, but need JIRA API. Sure, I will reach out to them.

@AbdurRahmanSnow 

you need to check with their team on what API request body they expect.

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Dr Atul G- LNG
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Might be helpful

 

https://www.servicenow.com/docs/bundle/zurich-integrate-applications/page/administer/integrationhub-...

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