how to view a closed incident

[hartech27]

Hi All,

I am new to servicenow, can anyone help me to know

1> if it possible to view incidents that are closed .

2>can we assign multiple tickets(change tasks/incidents) at a single go, by selecting all required tasks.

[dvp]

Yes we can update multiple records at once

Here is the wiki article that explains how to edit multiple records at once

http://wiki.servicenow.com/index.php?title=Editing_Lists#Editing_Multiple_Records&gsc.tab=0

Go to Editing Multiple Records section

[hartech27]

Thanks a lot, editing multiple tickets worked.

But on checking the closed incidents, when i go to incidents->closed, all incidents appear, but when searched with an incident no. it says, no records to display.

[dvp]

all incidents appear

when you said all incidents means, is it all closed incidents?

make sure the incident that you are searching for is a closed incident (Active = false), also check whether the state is resolved or closed. If an incident is in Resolved state then it is still active, which means you are looking in wrong module.