Resolved! customer Survey satisfaction
Hello! Can anyone know where to change the button label in the Satisfaction Survey in ServiceNow please ?
Forum Posts
Resolved! Task communication management license
We are using ITSM professional License , do we need to purchase separate license for Task communication management module?This module is not available out-of-the-box (OOB) in the ServiceNow PDI. It requires activation of a plugin to become accessibl...
Resolved! Microsoft sharepoint integration with servicenow
Hello Team, Any lead for Microsoft sharepoint integration with servicenow. Need detail steps. Goal is to upload daily extract of reports to particular share point. Kindly help with detail steps of integration
How to add action that will check if user is inactive for 60 days?
Hi everyone! Good day! It's my 1st time to create a flow design from scratch and I need help cause I can't execute the logic. I need to create a flow that will trigger the deactivation tasks for (2) department. Each dept has their own deactivation ta...
Resolved! Auto-populate functionality doesn't work on back-end and it shows empty field for the catalog form
Hi guys, on our catalog form, I created 3 new fields 1. Select user2. Department3. Email Address All fields are reference type and reference to sys_user table. For the Department and Email address field, I used the functionality "Auto-Populate" and ...
Integrating External Knowledge Sources with ServiceNow Knowledge Base. Current version: Xanadu
Hi everyone, We’re currently evaluating an idea to integrate an external third-party knowledge source into our ServiceNow Knowledge Base. Our goal is to either:Pull specific articles or content from an external vendor’s site via API, orHave the vendo...
what could be the reason behind any on change c,lient script not working on RITM form...
Also as onchange client scripts are not working on RITM, I tried to achieve my requirement which is to clear assigned to on clearing of assignment group, even not suggesting assigned to in mid of clearing , I partially achieved through ui policy , bu...
Using inbound actions to create parent and link child incidents automatically
I have been asked the question Can a bunch of incidents be automatically linked - parent to child - when email alerts are sent in to servicenowi can see ways to do it if the parent already exist and coding the sys_id in to the inbound action but i ca...
the logged-in user is a member of groups name contains "Nxt". allow to assign INC
Hi All.the logged-in user is a member of any group name contains "Nxt". If they are, then allow them to assign tickets to the following groupsAP-NTT-PS-Support , SAP-T-APO-Support , SAP-N-MII-SupportHow can we achieve this trough ACL.Please provide t...
Resolved! Variable sets not displaying on RITM
HiI have 2 variable sets defined on a catalog. On submission, in the service portal the details from both the variable set is displayed, which to me tells me that the data is getting transferred.However, in the default view in the native UI, only the...
Resolved! Description Field Not Showing as Mandatory in SOW View for Standard Change – Need Help
I’m working on a requirement where the Description field should be mandatory for Standard Change Requests, but only when the State is 'New' and the view is SOW.I tried implementing this using a UI Policy, but it didn’t work in the SOW view. I then a...
Filter Lookup selectbox variable choices based on variables in variable set.
Hi Community, I want to put reference qualifier filter on lookup selectbox variable based on the variable in variable set.I have 15 checkbox variables and based on these i need to filter the lookup selectbox, need the reference qualifier condition or...
Transform Map coalesce field
In a transform map for user table, there are 2 coalesce fields with an OR condition. If the source user_id is found in the user table, then update the record. If source user_id is not found, then check for source email. If source email is found in th...
Resolved! How to delete an On-Call Calendar?
Release Version: Xanadu I am trying to figure out how to delete two On-Call Calendars but the only information I can find is outdated and does not apply currently.
Issue with email received to email id
I see Email Account: ServiceNow SMTP in the instance is configured like below.There are few emails like below is received to our instance. How come our instance receives email as recipient email is not matching with From email in the Email Account? ...
