Populating a list field dynamically based on the value combination of 2 fields in a list.

Trying to populate a list field dynamically based on the combination of 2 fields. On the form level it is working but not working with list. For any combination it is showing the entire item in the drop down instead of filtering it out.

How to track deflection metrics for portal related search

Hi, Can anyone please suggest how to track deflection metrics for searches on portal. Do we have any such OOB feature.  Thank you in advance! Regards,Sree Keerthi Kasula

Link from asmt_category_result to task

Hello,I'm working on a report using the asmt_metric_result table.My goal is to display the results of surveys following the processing of my group's RITMs.The assignment groups field was only present in the tasks associated with the RITMs. I would li...

In a standard change template, I have to give the value of Risk as low. But in choose field values it was not available.

Hi Experts, I have created a standard change template. But I can't mark the Risk value as low. The Risk field is not available in the drop down value. Can anyone please suggest a solution on how to enable it and get it done by scripts? Please refer t...

I am deleting a scheduled entry but it is not getting captured in update set. Is there a way?

ATF issue setting component values in field in Service Operations Workspace (SOW)

Hello!  I'm having an issue with selecting the correct test step to complete this field: Currently, I'm using "Set Component Values":Which seems to work at first, but during the test, the field still has the red outline as if it not been filled in an...

List Control Change not caputring in update set

Hi All, I have created a customised table where I no longer need the new UI action, as we only have to add new records as part of the related list of this same table, which is present under it's parent record. So since it was using 'Global' New as th...

Usecase: How to Calculate the average resolution time for change requests.

Need to know about Schedules working conditions

Hi @Ankur Bawiskar  sir,I have a doubt created schedules, I don't understand whether I have created schedules are working or not, can you please suggest me it working or not.1. Schedule entry - works every day 24X72. Child Schedules - a. Monday-Frida...

I have to hide or delete "Delect" action from Actions on selected Rows of change Request.

Hi Team,I am trying to hide or delete "Delect" action from Actions on selected Rows of change Request. This is global Ui action so even writing Condition (Table != Change) on this Ui action is not working. How should i make this work? Please can any ...

CAB Workbench :: How do I send meeting invitees in advance

Hi All CAB Workbench :: How do I send meeting invitees in advance to the Board Members to book their Outlook calendars in advance.  Is there any notification which goes out from ServiceNow. Please provide screen shots for the solution. ThanksSuman

Proactive Problem Management

Hi, We want our problem management to be me proactive rather than reactive. With the availability of Now Assist it seem that trend analysis would be much easier. I wanted to know if everyone have any best practices that they could contribute and also...

Change Reference type of field to List type

If a table has a Reference field and later I changed it to List type, but it doesn't store multiple values. It is behaving as normal Reference field. any idea, why it isn't working?How can I solve it without making new field? I dont want to create ne...

Will Digital Portfolio Management help us with this business process?

We are currently using a custom setup using Requested Items as the foundation, but it has required too much customization to display and link information. Would Digital Portfolio Management meet our needs? Current ServiceNow StructureParent: A custom...