New Benchmarks Dashboard
In the new Benchmarks dashboard, is there a way to include all regions - a global KPI value? Looks like a specific region must be picked (e.g. Americas, APAC,EMEA.....). I only want to use Industry and Company size.
Forum Posts
Resolved! KB article retire workflow is getting triggered by admin itself
Hello Community, I have created custom retire Knowledge workflow.In lower instance , these are working fine ( getting triggered only one , retire button is clicked) but in prod these workflow is automatically triggered although the valid to day is a...
Resolved! User cannot assign group on reference field
When trying to assign a group with a specific user this user cannot assign any group, and reciving the next message"Part of the query on sys_user_group has been ignored because of insufficient access for 'query_match' operation on sys_user_group.acti...
Resolved! How to Log Incident State Changes in Additional Comments?
I created a Business Rule to log state changes in the Additional Comments section when an incident is updated. Business Rule Details:When to Run:When: Before an update is checkedConditions:State is New, In Progress, On Hold, ResolvedOR State is Cance...
Renaming Assignment Groups and the potential impact
Hi all, We have had a re-brand in our area and I want to rename the assignment groups we utilised previously. Can someone help me to understand if I complete the name change, will all of the following naturally update?ReportingWorkflowsCould there be...
Issue with language in Preferences - instance is not translated
Hello All I have an issue with translating the instance to the other language. When I got to Preferences and choose the German language hen instance is still in English, means is not translated. When I choose for example French then instance in trans...
How to add bulk users in a particular assignment group in servicenow
Hi, I have to add around 150 users in a particular assignment group with the help of import set in ServiceNow. Please help me in how to do that with the help of import sets. Thanks and regards, Nikhil
Best practice for user AD sync
Hello All, Here is the issue we are having. Our Service Desk team creates AD records. Those AD records are then synced into SN and users are created and updated. When a user leaves the company, the AD record will updated to inactive and the user rec...
When a non admin user is commenting on a article, it is not updating the sys_updated_on.
HiWhen a Non Admin user is commenting on a article, it is not updating the last updated and updated by. The last updated is not getting effected but when Admin user comments on an article the last updated is getting changed. Why?
List Filter show all values
Hi All, I have reference fields on form where I applied reference qualifier example to show only active users. That is working fine but when I go to List and try to filter records based on that reference field it show me all the users for selection w...
Resolved! Restrict Unique rows in MRVS
Hi All,We have a MRVS on a catalog form. One variable in mrvs is "type" (select box) which has values A, B, C, D. we need to restrict one entry for type selected. User should enter only one row for A, B, C, D. How can we achieve this? Thanks!
How to use available for in standard change template
Hello Experts, I want to show users only those standard change templates where their group is owner group! I wish to use the availble for related list given in the standard change template, please guide me on how to achieve this
HOW TO RESTORE DELETED INCIDENT TEMPLATE
An INCIDENT TEMPLATE (this is a file, not a table) frequently used by an assignment group was deleted. I don't know how to see the AUDIT TRAIL to find out when it was deleted and who deleted it. Please, how can I find and restore this INCIDENT TEMPLA...
Linking Change Requests with SC Tasks M2M
Hello all,Can anyone help me how to achieve the following? I want to have a UI action on SC Task, and by clicking it, I want to be redirected to the sn_chg_model_ui_landing page, so I can select a change template, and once the change request record i...
MS Teams Integration – Does the Plugin Require Access to Private Chats?
Hi everyone,We’re considering integrating ServiceNow Washington with Microsoft Teams and need to understand the permissions required by the ServiceNow plugin. Specifically, does the plugin request access to private employee chats, or does it only int...
