When someone is filling in a Catalog Item I want them to have the ability to select multiple options, however the current setup using "Select Box" only allows you to select one of the values. Please can you tell me how this can be achieved?
We are trying to configure a custom URL for one of our portals:• Custom URL: ictsupport.xxxx.ie• ServiceNow instance: abcdev.service-now.com• Mapping: ictsupport.xxx.ie = abcdev.service-now.com (via CNAME)When we check externally (for example using...
Hi All,When I create a change 'Normal Change Model flow for task creation' flow is getting triggered and it is creating 3 change tasks by default. I want to stop triggering this flow if a new change is getting created from an existing change using 'c...
Hi @all I have a requirement where I want to remove one variable set from 2 catalog items where variable set is in one scope and 2 catalog items are in 2 different application scope. do tell me what best practice is to remove variable set from catalo...
Hi all, I have certain application which I need to update to the latest version but I can see those applications in ' sys_scope ' table but not on the ServiceNow store.does anybody know the reason thanks !!
Hi All, here I have a requirement where I have a group with 3 members where they have a Mastercard email id but now client needs to have infy email id for those same group members so that they can receive the notification when their assignment group ...
Hi, I'm unable to show field value upto three decimals, on decimal type field. I added scale attribute to 3 and maxlenghth is set as 25. Still it is not working. It is showing only upto 2 decimals.For Ex: If I put the value as 0.003. It is rounding o...
We have integration between Webexternal tool and servicenow , When they push the web automation in there end servicenow create change request , but when they are trying to update the state NEW to REVIEW its not working ACL is fine should i need to ad...
I have written a business rule on sys_user table before query condition: Department.name=='XYZ' var firstName = g_form.getValue('first_name');var lastName = g_form.getValue('last_name');var Name = firstName + ' ' + lastName;g_form.setValue('Name', Na...
HiWith the dépréciation of item designer, I have to prepare my teams to use catalog builder.We have Manu catalogs , and many items with custom approbation and tasks include in workflow.I have try the fixe script provide by servicenow to migrate item ...
When I am trying to open the theme builder I am unable to open that, I have admin access pleas find the error image in the attachment
The Google reCAPTCHA Dilemma In my journey of trying to implement Google reCAPTCHA into a public catalog item I've come across several attempts (forum and blog posts, examples) on how to achieve such task. Each posts, listed below, looks promising bu...
We have recently started using On-Call scheduling to manage our High and Critical Incidents and tasks. We have a trigger rule that works to auto assign for all groups (assignment group is dynamic oncall groups) using the Oncall Assign workflow. Howev...
Hi All, We have observed that there are duplicate user records (sometimes more than three) with the same name in the system. However, only one of these users has a valid User ID, while the others do not.When opening a user's profile, we can see relat...
I am new to the service now, What is impersonate user and how it's work.?
