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Resolved! Update incident from Scripted Rest API

My requirement is to update multiple fields on incident table through rest scripted API and the situation is any field can be updated during PUT call which means It is not necessary that all the fields mentioned inside update function will be updated...

Resolved! PostgreSQL Instances roles validation with ServiceNow: need Ideas

Greetings everyone!We have several hundred PostgreSQL DBMS instances in our infrastructure.I have a project I hope to perform with ServiceNow ITSM abilities: to provide a tool for validating all roles and users in each instance of the PostgreSQL DBMS...

GregorN by Kilo Expert
  • 377 Views
  • 1 replies
  • 0 helpfuls

Disable Help Text in the Agent workspace view

Hello Experts,Post Xanadu release , i am noticing a help text on top of the "Priority" field which i want to disable it. Please suggest how to remove the ".5-low" from the top of priority field in Agent workspace and HR agent workspace. @Ankur Bawisk...

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Abc 26 by Tera Expert
  • 334 Views
  • 2 replies
  • 0 helpfuls

Using email templates in flow designer?

Hello,  I am creating flows in my instance, with flows that are sending emails. Does anyone know how to use email templates within a flow email?  Right now its just a white background with nothing else.  We want to have these emails display universal...

aj_becker by Tera Guru
  • 5011 Views
  • 3 replies
  • 5 helpfuls

Resolved! Copy Catalog Items with including Flows

I need to copy a large set of Catalog Items from one instance to another. What is the best way to do that nowadays and also include related Flow, Workflow, User Criteria, Scripts and so. What is the best way to do so now in 2025? Kind regards/Henrik

Can't see a child table in database.

I can see the parent table 'cmdb_ci' in sys_db_object but can't find one of the child table of 'cmdb_ci' table. I can't find out the reason behind this.Can anyone please help me out. Thanks&Regards,Abhisek Chattaraj.  

abhisek by Tera Contributor
  • 302 Views
  • 5 replies
  • 0 helpfuls

Resolved! Script to pull variable from selected catalog item

All, i have one catalog item, where i have a reference to 3 other catalog items. Lets say the catalog items which are selectable are A, B, CI want to transfer one variable (D) from the selected catalog items. All of them have the variable D in there,...

MT247 by Tera Expert
  • 416 Views
  • 2 replies
  • 0 helpfuls