We currently have 2 portals setup. One is the main Service Portal (url: /sp) and the other is for the Service Desk Live Agent Chat (url: /sdchat) We have recently setup Virtual Agent in our test environment on the /sp portal with agent chat disabled ...
Hi All, I want to create a UI Action on the Yellow highlight where if someone click on that button so a new window should popover of the list of Incident or that list should open in new tab.
Hi all, We've been implementing the Walk-up Experience for one of our customers. The customer has several services and not all of them are provided on-site, but online.So, we would like to configure walk-up reasons that are visible dependent on the c...
"New" button for the change in the SOW is not working for the ITIL users but admin users are able to create new change with the same button. Compared with PDI as well but no differences. Please suggest.
Hi, I am looking to add a widget to my dashboard that shows the last time Locations were updated in Service Now.I can run the number of Locations that are active but cant find a way of getting just a date Is this possible ? Reason asking we have ide...
As per the workflow, the secondary approval will be triggered when the variable "Server Name" is mentioned in the RITM and will triggered the approval to owner of the CI or else the approval will be skipped. But now the secondary approval activity is...
I'm trying to export a excel file of the SLA Details from SLA definition table. When I'm extracting the data from the list view the SLA conditions are not captured properly. For example if the Start condition as the filter as Configuration Item is on...
Dear community, I need to configure a first approval level at REQ level for an order guide but I haven't managed to make it work. I want to make it with flow designer.Which trigger should I set? I've tried with both "Catalog Item" or "Create record" ...
i have arequirement that i have incident form that need to show to one user and should not visible to another user . how can i achieve this in servicenow.can any one expain me with answer . @Ankur Bawiskar
I am working on creating a UI Action form button This action should first look at 8 different fields and make sure they are all populated. If any of them are not populated then it should display a message saying "All fields must be completed" and ta...
Hi All , I am trying to copy close notes from incident task (when its close complete) to parent incident record in worknotes. here is the before update with condition close notes changes business rule is used: (function executeRule(current, previous...
Hello- New ServiceNow Platform Owner here! We recently imported the location user attribute into our platform. When we run a report and add the location field, the user's location is returning as empty.
Hi Experts,This '"Scheduling conflict detected. Review the Conflicts for section" warning message not visible in change form, i am already checked UI script-ChangeRequestConflictUtils, and UI macro-change_request_conflict_progress. how to resolve th...
hi Folks, please provide your input on following question We have a list collector variable named "Select Users" in a catalog item form. When a user submits a request for this catalog item, a separate Requested Item (RITM) should be created for each...
There seems to be an issue with a subflow after the Xanadu upgrade. We use a subflow to Create a Catalog Task consistently, adding variables, Due Date, and other attributes. We input an Assignment Group to that subflow for the task to be assigned to ...
