HP Service Manager Integration

ravish2
Giga Expert

‎07-24-2015 04:23 AM

I want to integrate HP Service Manager Integration such that when   i submit a form it will create a ticket in HP SM.

I have very little knowledge of web services. so please make the explanation as descriptive as possible.

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tony_barratt
ServiceNow Employee
ServiceNow Employee

‎07-28-2015 08:13 AM

Hi Ravish,



I found a document HP Service Manager Version 9.33 Web Services Guide pdf which describes the SOAP and REST api's which might be helpful.


It seem that REST api is a recent feature for HP Service Manager, so earlier versions may only support SOAP.



Outbound SOAP and REST from ServiceNow are both possible.



Perhaps someone on this Community has some more insight or advice?



Best Regards



Tony


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ravish2
Giga Expert
In response to tony_barratt

‎07-29-2015 03:44 AM

Thanks tony for the info. Can you please share the pdf with me so that i can more clarity on that.


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tony_barratt
ServiceNow Employee
ServiceNow Employee
In response to ravish2

‎07-29-2015 07:08 AM

Hi Ravish,


Check this article:


How to configure restapi in HP Service Manager 9.3... - HP Enterprise Business Community



Incidentally you might find that if create an object in HP Service Manager Integration, you will need to get something back - confirmation or a ticket number perhaps.



Best Regards



Tony


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ankitsaharavat
Kilo Contributor

‎09-29-2015 12:08 AM

Hi Ravish,




Integration between ServiceNow and HP Service Manager is possible using Informatica Cloud.For more info on ServiceNow connector, please visit -http://www.servicenowconnector.com.




For any further query, please reach at info(at)mansasys(dot)com.




Thanks,


Ankit


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