ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Parent Group - What is the purpose of it?

Can someone explain the purpose of the parent groups? I would like to setup our support function into 3 parent areas each with multiple teams within them. Each parent group has one manager and I would like them to be able to see all their teams work ...

by  
  • 11989 Views
  • 7 replies
  • 7 helpfuls

work notes is not visible on incident form

Hi All, For one incidents work notes and comments are not visible but comments are available in list view. for other incidents it is showing as expected. please help me to fix this. 

Arun61_0-1756374799254.png
Community Alums by Community Alums  
  • 493 Views
  • 3 replies
  • 0 helpfuls

Catalog Items not searchable on Portal (sp)

Hello community, My team and I created a custom application and within this application 5 record producers.We created an appropriate Catalog and Category and put all 5 of these RPs into them. So if we go to the /sp and click through the catalog/categ...

Issue with top.window.location

Hi All,I am using top.window.location in client scripts to redirect to a specific page which is working fine in regular browsers. When I am testing this is iframes, I see browser console error and also it is not redirecting. Is there any other way we...

Requested for field not visible on Request Summary page

Hi experts, this is silly but I can't figure it out. How to bring Requested for filed visible on the summary table? I have the Requested for field variable on the catalog item. This is on my PDI (Yokohama). Advanced thanks!  

2025-08-28_10-51-03.png
AnnaEPS by Tera Contributor
  • 924 Views
  • 5 replies
  • 0 helpfuls

@ someone in ATF

Is it possible in ATF to @ someone in a ticket and validate the outbound email sent

joshmorris by Tera Guru
  • 299 Views
  • 1 replies
  • 0 helpfuls

Resolved! SOW - create new change request

Hello, I have the following task:In SOW, I click on the create a new change request and when the form opens, it is automatically in the Overview "tab".  The task is to change that to details.How is this possible? Thank you,Elena

ElenaSpru_0-1755594944086.png