How to trigger the Workflow from the Flow designer
How to trigger the Workflow from the Flow designer? can you please help mee
Forum Posts
RITM stage showing incorrect on the Portal
Hi All, After submitting the request, I see that the catalog item stage is 'Initiating', and when I refresh the page, it shows 'Waiting for approval'.I want 'Waiting for approval' stage immediately after submitting my request as we have set in the fl...
Reporting and Dashboards
Hi,I’m working on creating a dashboard report for my manager that shows all requests currently pending his approval. I’m using the "sysapproval_approver" table with the following filters:Approver = [Manager's Name]State = RequestedThis table includes...
Predictive Intelligence Workbench - Use Case Templates is showing "No templates to display"
We have a requirement where we need to show list of 3 similar closed incidents and predict assignment group based on short description. We have installed Predictive Intelligence for Incident (com.snc.incident.ml) and Predictive Intelligence (com.glid...
Resolved! Decision Builder
I have created one Decision builder to set the Assignment group of RITM on behalf of Requested For's company. And I have core_company as my input in Decision builder and accordingly I have set the output and then I am calling the decision builder in ...
Unable to upload file due to security restrictions error while importing update set from XML
Hi, I am trying to give the test user the roles to do all the functionalities of the update set. Through the ACL I have given the read,write and create permission on the sys_update_set , sys_remote_update_set and sys_update_xml. But while uploading t...
Resolved! Change Risk Assessment
Hi,I’d like to understand how the Change Risk Assessment values are populated based on the responses to the assessment questions. I know it can depend on thresholds, but I'm noticing a mismatch between the displayed value and the backend value. Could...
Seeking Insights: Problem Management, Roles and Responsibilities (Ownership, Accountability)
Hello everyone,I'm a Product Owner for IT Problem Management at a multinational company with teams across AMS, EUR, and AOA. I'm looking for some guidance on the optimal timing for creating a Problem Record in ServiceNow.Specifically, I'm interested ...
Selected topic is not available in the restricted selection in catalog builder template
when creating new template in catalog builder the option "selected topic" is not available in the restricted selection section
Resolved! Flow 'Look Up Record' sometimes doesn't use the correct condition (trigger)
Hi, we currently have a problem, that a 'look up record' we use in a Flow only works sometimes. And I don't understand why. We search in the sys_user table. And the condition is 'Sys ID' is "Trigger - Service Catalog > Requested Item Record > Request...
Resolved! is Assignment Data Lookups rule applicable for incident only?
i am trying to add the assignment rule fot incident and problem scenario: if categeory is hardware, subcatageory is keyboard than assignment group need to hardware and assigned to is itil user. based on this i created the assignment lookup rule, and ...
Decimal field weight in risk assessment
Hello , when i try to change the decimal field "weight" in risk assessment the field automatically updates the value x 100 anybody knows how to solve this?
How to reuse Viewport subpages from experience to another in UI builder
Hi Community , I have a requirement where I need to show a popover with a window with mulitiple fields so I am using Viewport option where we can create pages and add to it. There is already sub page created in the system want to reuse the same subpa...
Resolved! I am dot walking 3 variable one is visible in sctask,ritm other 2 are not visible in task and ritm
I am dot walking 3 variable one is visible in sctask,ritm other 2 are not visible in task and ritm
How to extract the original sender's email from a multi-forwarded email in Inbound Email Action?
Hi Community,I'm working on an Inbound Email Action in ServiceNow and need help with extracting the original sender's email address from an email that may have been forwarded multiple times before reaching our monitored inbox (e.g., gto@mycompany.com...
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