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Hoe to learn ServiceNow JavaScript

Hi everyone, Pls help me on how to learn JavaScript. what are the best sources and how to practice it. i have recently start learning ServiceNow concepts but my only dilemma is scripting part.

challavenka by Giga Contributor
  • 488 Views
  • 2 replies
  • 2 helpfuls

Passing & for ServiceNow CIS-ITSM certificate

  Total % is more than 70 but result is FAIL Topic Level Scoring:1 - Incident Management: 86%2 - Problem Management: 77%3 - Change Management: 60%4 - Service Portfolio Management: 66%5 - Request Fulfillment: 60%6 - Configuration Management Database: ...

Sync Attachment between sc_request to sc_task and visa versa

I have a requirement to sync attachment between sc_request and sc_task I tried the below script using business rule while  it is working for sc_task to sc_request but not for sc_request to sc_task. Seeking your assistance.  Table: sys_attachmentwhen ...

JP6 by Tera Contributor
  • 616 Views
  • 1 replies
  • 1 helpfuls

Resolved! Incident, Request, and Change Record Retention

We are currently establishing a record retention schedule for incidents, requests, and changes. ServiceNow appears to default to no record retention. What system property needs to be modified or created to delete incidents, requests, and changes afte...

BenF by Tera Contributor
  • 885 Views
  • 3 replies
  • 2 helpfuls

Resolved! Applying Risk Assessment to a new Change Model/Type

I'm in the process of implementing a custom "Expedited" Change Model and need to have the existing Risk Assessment applied to these Changes. I thought it would simply be a matter of including the new type in the Risk Assessment conditions as shown, b...

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How to delete records between a start and end date using sys_auto_flush?

Hi everyone,I’m leveraging the sys_auto_flush table to automate record deletions in a scoped application. For most scenarios, I calculate the age field based on standard timeframes (like "last X days"), and everything works as expected.However, I’m t...

TEJAS by Tera Contributor
  • 516 Views
  • 5 replies
  • 0 helpfuls

Catalog Item configuration on portals

Hello Community,  As you can see, there is a "View Details" tab on every catalog item. However, the extra space around the "View Details" text is not clickable.My requirement is that either the extra space should be made clickable, or the "View Detai...

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MohammadHaR by Tera Contributor
  • 246 Views
  • 2 replies
  • 0 helpfuls

How to add "more info" on approval email

Hi All,In the approval email, we have approve and reject links. I wanted to add new link, "More Info" and when clicked users should be able to ask for questions in email and those questions should be added to either worknotes or additional comments o...