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Resolved! Not running the flow designer trigger type is scheduled

Hi All,My client wants From third party tool we have fetched users data by an action i want to import into the custom table "u_users" we have through flow designer scheduled type but it is not running flow why?is there is any other way we can do?can ...

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srikriti by Tera Contributor
  • 972 Views
  • 9 replies
  • 1 helpfuls

Reporting Define a Federal Fiscal Calendar

What are some way one can define a Fiscal Calender Dates for reporting purposes without the Fiscal Calendar Strategic Portfolio Management Plugin id: com.snc.fiscal_calendar When reporting you can select Current Quarter , Previous Quarter, but those ...

Manny11 by Tera Expert
  • 547 Views
  • 2 replies
  • 0 helpfuls

Customizing Conflict Detection Logic for Change Requests

Hi everyone, Currently, conflict detection in our ServiceNow instance for Change Requests is based on the following criteria:Planned start date (start_date)Planned end date (end_date)Configuration Item (cmdb_ci)I would like to know if it's possible t...

Clement_V by Tera Guru
  • 340 Views
  • 1 replies
  • 0 helpfuls

Scheduled JOB Script for the Change Request

Hi, I'm using the script below, which is not working. Can anyone help me with the script to trigger the notification for the belowA notification has to be triggered 1 workday after the planned end date of a change is reached, and the Change Type is N...

GBS by Tera Contributor
  • 752 Views
  • 9 replies
  • 0 helpfuls

Root Cause analysis vs other analysis

Hi community, A client asked me what the advantages are of using Root Cause analysis in stead of the General Analysis. They claim the Root Cause is a lot of administration, which I understand. I have been looking in the documentation but I am unable ...

elenahuerta by Tera Contributor
  • 728 Views
  • 6 replies
  • 6 helpfuls

Resolved! How to use Predictive Intelligence (PI) similarity solutions.

Hi,all.My team is trying to introduce the Predictive Intelligence (PI) Knowledge Similarity, but it's not working as expected.We've completed the Knowledge Similarity Solution training but PI Knowledge solution is not visible on any platform.We've al...

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Resolved! Union Of conditions

Hey Folks, I need help with creating union of condition, I have a relationships(Related List) on incident table which have criteria something like below: current.addEncodedQuery('caller_id=' + parent.caller_id + '^ORu_behalf_of=' + parent.caller_id +...

suyoga by Tera Expert
  • 816 Views
  • 7 replies
  • 1 helpfuls

ownership of a ci

Hi everyone , I have a doubt regarding the ownership of a CI in a ServiceNow instance. What is the difference between a business owner and a technical owner? What are the generic changes made by the owner to a CI? Explain the behaviour of a owner in ...

RoyoV by Tera Contributor
  • 301 Views
  • 2 replies
  • 0 helpfuls

Resolved! Not updating incident short description from flow designer

Hi All,I'm trying to updating short description from flow designer script, but it is not updating, Please find my script below:var date = new GlideDateTime();date.addSeconds(19800);var istTime = date.getDisplayValue();gs.log("Incident short Descripti...

Resolved! Issue with Populating Reference Field in Custom Table

Hi All,I have a custom table called SOW Request, which contains a reference field named "Committed Budget" (u_budget_item_name).I’m trying to populate the value using the script below. While the value appears correctly in the preview record, it is no...

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