HTML field for record producer

jens_sn
Kilo Contributor

‎07-04-2012 07:03 AM

Hello,

we would like to implement a HTML field on the Service Catalog entry "Create a new incident"

On this record producer there is the standard variable "comments" which is a "Multi Line Text" field. When we try to change this field to a HTML-field it is not possible, because the choice is not there.

Is it possible to add a type there?

The column name "type" comes from the table "question". We can see that the column type has choices and the values of that choices have numeric values. Maybe it is possible to add a choice there to get HTML-functionality...? Does anybody know?

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tony_fugere
Mega Guru

‎07-06-2012 09:53 AM

Record Producers and Catalog Items do not support an HTML field today. You could potentially build one with a custom UI Macro variable and a Client Script that copies the HTML text into another variable for DB storage and eventually into an HTML field on the record produced. It wouldn't be perfect and would require quite a level of custom work to be built.

An Enhancement request via Incident on HI should be entered for this. You are not the first to ask for a WYSIWYG editor variable choice on Catalog Items and RP's.


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