Hello All,I have created a ouath and one scripted rest api for incident updations.I am successfully able to generate the tokens and when i call the scripted rest api sending the authorization with Bearer and the tokenBut still i am receiving the belo...
We are working on integrating SLA data from ServiceNow into a standardized data model and had a question regarding the behavior and intended usage of the made_sla field.We would like to better understand:What is the exact logic used by ServiceNow to ...
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OverviewThis article describes the configuration that ensures end users are redirected to the SSO Login Page after signing out from the Employee Center, instead of the standard username/password login page. Requirement:When an end user signs in to th...
i tried changing glide.login.home = /escbut the banner is at the top, is there a way to get rid of it?
Hi Team, I need to understand the Mass Update CI use case and its benefit in the context of change management. Is there any documentation or video which can provide a sort of demo. I need to know how its beneficial and why a customer should use it in...
I’m looking for confirmation on how Salesforce Spoke OAuth 1.0 credentials are stored and associated in ServiceNow.Observation / statement to validate:For Salesforce Spoke OAuth 1.0, the Access Token and Refresh Token exist as separate records and ma...
Hello Community,I am currently working with ServiceNow Zurich and I am looking for best practices to relate the Incident table with Task SLA (task_sla) in order to display SLA status directly in Incident list views.Use CaseI work mainly with the Inci...
Hello,In my PDI (Zurich) I was able to create a catalog item with a Multi -Row Variable Set (MRVS) - to add additonal user who may also need this item.Giving me the following informationUser (reference)Email - bot walk to User question (auto -populat...
Hi, I created a List Collector variable referencing the cmdb_ci_computer table.I configured variable attributes to allow searching by three fields:NameSerial NumberAssetExpected behavior:When I type a value from any of these fields, the corresponding...
Hi I am working on a requirement where i want to show/hide a UI formatter from on a UI macro based on the reference field on the form.<?xml version="1.0" encoding="utf-8" ?> <j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" x...
Hi,We want to introduce a process to ensure that we follow-up on any negative responses to surveys.I have created the workflow, notifications etc and all is working perfectly except that the workflow is triggering each time the negative response is r...
What are the possible reasons why Time Worked data is not captured in the Time Worked related lists on tickets, as well as in the Time Worked (task_time_worked) table?
Hi Team, I have requirement in the knowledge center, when ever user create a new article, i need the text block should be only "arial" and font size should be "12PX" should be fixed and user should not able to change this. I have check with the defau...
In Smart Assessment Engine, I need to conditionally show or hide sections (for example based on an incident state field). Section one and two should display if the incident closes as complete, but section three and four should display if it closes as...