Resolved! Flowdesigner realtime scenarios
Hello everyone, could someone please share a few real-time Flow Designer scenarios suitable for someone with 3 years of experience to practice? Thanks!
Forum Posts
Does “Moveworks for ITSM” include the Moveworks SaaS instance/license?
Hi everyone,I’m trying to clarify the licensing and provisioning model for Moveworks for ITSM, particularly with the current ITSM Foundation / Advanced / Prime packaging.ServiceNow’s current ITSM pricing page shows:ITSM Foundation → Moveworks for ITS...
Resolved! Can someone with more ATF experience help me with this?
I need to submit a Catalog Item during a test, but there is a mandatory attachment field. The issue is that when using "Set Variable Values" the input appears as a String/Single Line Text field, so I can't mock a generic image (for example) which w...
Azure Logic Apps and ServiceNow Integration User Account creation
We are integrating ServiceNow with Azure Logic Apps. The Azure team is planning to use the ServiceNow Connector for the integration from their console and has requested the creation of a dedicated AD-based integration user account for authentication...
Resolved! 🚀 Exploring ServiceNow Flow Designer: Best Practices & Insights
Hi ServiceNow Community! I wanted to open a discussion and share some thoughts on Flow Designer, and also learn from your experiences.As we all know, Flow Designer is an incredibly powerful tool for automating processes without writing code, and it’s...
Catalog UI Policy behavior differences between ESC portal and ITIL view (record producer variables)
Hi Team,I have implemented a record producer in which I have a request type dropdown with 2 options - Option1 and Option2. When Option1 is selected, it should display variableA and when Option2 is selected it should display variableB. This is workin...
Resolved! Copy multi-row variable set to another task
In London and Madrid I can create multi-row variable sets and get them to display in the formatter for the submitted record using a record producer. I want to be able to copy the variable set to another task. I can do this using the question_answer t...
Show Info button Next to a catalog variable .
i want Add an Info (i) icon/button beside the Requested Item reference field. Clicking the icon should open a dialog displaying key information from the selected Requested Item record, enabling users to quickly review record details without leaving t...
Published Knowledge Articles Moved to Draft After Enabling Approval Flow
Hi, We have a knowledge base called "Knowledge" that previously had no approval process configured, so articles were automatically published.After configuring an approval flow using Flow Designer for this knowledge base and moved the update set from...
Remove fields from additional page
In first snap it is catalog page variables and 2nd is additional details you can see all the plants in the additional details and i want only the plants which is true means which one user will select from the catalog page, and the false one should no...
Cause of the "Glide Record is Invalid" Error
This flow is configured on a Catalog Item, and it is triggered when the corresponding Catalog Item is submitted.As the first action in the flow, there is a step that updates the approval and work_notes fields on the REQ record referenced by:Trigger -...
How to upgrade Application to latest version
Hi, How to upgrade the application "Major Incident Management for Service Operations Workspace" to latest version Thanks in advance
Can we add Related Search results in service portal when users try to raise an incident from portal?
End users raise incidents generally from portal through a record producer so is there any way from where we can add the related search results? so that users can view knowledge articles when they enter short description in that record producer field....
What is the difference between watch list and work notes list in incident table?
What is the difference between watch list and work notes list in incident table?Developer Community
Platform Analytics – Category Filter Not Working Correctly for Task Reports Using Incident.Category
Hi Team,I am working on a Platform Analytics dashboard that contains approximately 20 reports based on different tables, including:Incidentsc_requestTaskMetric ResultInteractionI have common Platform Analytics filters on the dashboard, such as:Create...
