In Recommended Actions / Service Operations Workspace, I am using the OOB Guidance "Attach and share article".I can see OOB actions:AttachAttach and add link in commentAdd link in worknoteI want the popup and action behind "Attach and add link in com...
Hi Team I have implemented Risk assessment for change request Module. in that I added 4 question and each questions having 4 answer the weightage of each answer is 1 to 4. after selecting all 4 questions value risk is getting populated which is depe...
Hi,When I'm trying to open Incident/change in Global search but the incident is opening in SOW page in zurich version. Unable to see the Global in that search engine, for reference find the below screenshot. How to fix this issue.
Hi Team, in Task SLA Business elapsed time and Business elapsed percentage is showing as 0, I tried to refresh the task sla record, still it is showing as 0.
A funny thing happened on my way to UI Actions on an instance. I couldn't find what I was looking for. So, after doing a little searching, I'm here to ask if anyone else can give me a clue. I have this UI Action on a form, let's call it [Bob]. No ide...
What is the purpose of Child Schedule and Child Schedule Entry in a Maintenance schedule? We were guided by Service Now developers that an appropriate way of creating a Maintenance Schedule is in the following format: Maintenance Schedule > Child Sch...
Hi, I have a requirement for enabling DevOps Change Model. I have checked the "Available in 'Create New'" in DevOps change model record. And I see the DevOps model is available for selection in Change Interceptors. Please help me with what all are t...
Hi I have a release record where the state is not progressing to Approval, even though all related tasks are closed. Are there any recommended checks or updates we should look into? what could be the issue Regards,
Hi.Has anyone used an inbound email action to parse responses to survey invitations?We have a survey with just a few questions. We want to include the survey questions in the email invitation (shouldn't be a big deal, just have to lay it all out in H...
Hello Experts!I have a question, How SLA Results are recorded?I am working configuring SLA definitions and Service commitment but I do not know how the SLA result [service_sla_result] are recordedI imagine that exist a schedule job, but I can not fin...
We have a scheduled job which triggers the notification based for the time sheet submitted. This notification is triggered via event configured in the Scheduled Job. But the notifications are triggered multiple times to the user manager for the times...
Hi,I am facing an issue related Unauthorized change The OOTB flow for unauthorized change is when we create an unauthorized change it automatically opens in review state Now I can't find an option to closed that change no ui action no choice in state...
Itil users are not able to see the header and footer image of the email .the notifications do use a generic email layout .the image is showing on the actual email what we receive but the issue is with servicenow the email on the incident record it is...
Hi Community,We're working to optimize our ServiceNow licensing costs for products using the Unrestricted User model (IRM, BCM, and AppEngine) and looking for guidance on user population management strategies.Background: Per our ServiceNow representa...
Hello, We have created a Catalog item where will be selected the users that will receive an assessment instance once the item is submitted - and the users selected on the item will be populated after submit in the Additional assignee list field from ...