hi community, after completion of upgrade in test environment. There is a SSO login issue for users. Can you please assist how to resolve this issue. "Invalid SSO used for login. please contact your administrator" Regards,tulasi.
We are using Change Policy Definitions and the model states for our Change Management. for the Assess approval, we have it defined to get approval from one person on the group approval for the assignment group.If the manager is a member of the group,...
I need to know which plugin must be enabled to access the new Security Analyst UI? Either it could be Security Agent UI Plugin or else Security Incident Response UI Plugin. Could anyone clarify on this?
Hi All, I want to create a blackout schedule for change request which I want to run on every weekday, but when I add repeat interval & save the form, it always throws an error as below. can you please help on how to make my schedule to repeat every w...
Hi All, I have an issue with 'Recently viewed' navigation1. Open /esc portal2. Enter some search input like apple, email and select an entry from the "Recently Viewed" items. It opens new page which gives about:blank but, when we open the same link f...
Hi Team, We have received a requirement to create a new Service Catalog Item named" OpChange ". Current requirement:User submits a Catalog Item.RITM gets created in ServiceNow.Upon submission, a Jira Story should be automatically created in Jira proj...
Hello everyone, Attempting to work out definitions for the CI classes of 'application' and 'software' with-in our CMDB. Looking to see what others have done, to differentiate between the two classes. Currently, anything we have purchased for our bus...
Hello Team,I have 2 catalog item's which are no showing any results up searching on Myit portal but if i follow the path or put the direct, I could be able to see and topics are also assigned checked the available for criteria user's seems part of it...
Can we remove a particular recipient from Email Notification being sent. This Notification is sent to glide field recipients.Any suggestions will be helpful. Thanks!!
Hi folks,I’m trying to understand if there is any OOB way to allow users to copy values from a reference field in Service Portal.In my case, the requirement is to copy the value from a User Reference field (see image below).This is for a record in th...
Hi Team, I'm working on a requirement in Change Management and facing some challenges with a Declarative Action/UI Action on the Affected CIs related list.I have created a Declarative Action on the task_ci (Affected CIs) related list. Multiple row se...
Where can we make the changes of the fields ( description, short description) read-only false and can be editable in standard change template?
Hi Team, We are investigating an issue related to Service Desk Chat acceptance/time-out processing. For the following interactions:IMS01911IMS01912the Wait Time is displayed as 31 seconds, which normally indicates that the interaction has timed out.H...
Hello All,I have a requirement i have some tempaltes and template mappings done in sn_doc_template table.Now i have to generate pdf document using flow designer and after it gets generated i need to attach that generated document as an attachment to ...
What is the recommended ServiceNow approach to prevent duplicate catalog item submissions when the duplicate check depends on a catalog variable (qr_value)?Specifically:How can I stop the submission before both REQ and RITM are created?Is checking sc...
