We have a record producer that contains a variable "year_end" which has a UI Policy on Target Records only that controls the visibility based on if the request was created in Q4. The purpose of the field is for our users to access historical requests...
Hi All, The requirement is On- call workflow is not triggering through portal when user submits the S2 case but in native ui when user submits the s2 case then the on- call notify workflow is triggering. This S2 notify on call workflow will trigger...
Remove "Most Recent Tasks" visibility from KB articles.
There is some strange behavior happening. We do have field called queue managers which is a list field present in group table.Now ITIL users can able to see this field and can do operations like this field is empty , non empty.But they can't do conta...
Hi Team, User has raised below concern "Due dates for Request tasks are populating dates before the request task opened date"1. Long term fix – Identify which Live catalog forms that don’t have associated SLA and inform respective Service Managers th...
i'M LOOKING FOR A TEMPLATE TO START WITH SO THAT i CAN THEN CUSTOMIZE IT BASED ON OUR EXISTING CONFIGURATIONS. ANY STANDARD OR SAMPLE PLAN WOULD HELP TO BREAK THE ICE. AS I'M NOT SURE HOW TO START OFF AND MAY LOSE OUT ON SOMETHING THAT MAY NOT FULF...
g_form.setMandatory in client script is not working on the workspace but working in normal view. OnChange Client script OnChange Field Name : Account function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newVa...
Após upgrade da Zurich, fiquei com um problema no campo u_rd_origem. Não consigo gerenciar quais choices devem aparecer no módulo 'problema' e quais outras devem aparecer no módulo 'change'. O override não tá funcionando. Como o campo u_rd_origem é t...
create incident ticket via email
I want to know the table where the oncall person datails are stored. the goal is I want to sent a mail to the current oncall person of the work group if any high priority incident have been raised. But I couldn't get the exact table where the current...
Context:We’re consolidating two production instances (servicenow Instance A → ServiceNow Instance B). A clone is not possible due to tenant isolation and timing constraints. We only need to move operational data (not configuration) and keep the desti...
Hi all,In ServiceNow, when I open a Requested Item (RITM) in the platform UI, the Variables area loads with variable sets expanded by default (e.g., User Info, Reservation Details).I want the variable sets to be collapsed/minimised by default when th...
Hi Team, We have upgraded to London. As per London version, Service portal Order guide widget collapse/minimizes the Include Items by default on choose option. But we need to make the Include items expand by default. Is there any possibility of upda...
Hello, Please could you help me with this problem, on the table sc_req_item I have this query filter : company.nameLIKElafa^sys_created_onBETWEENjavascript:gs.dateGenerate('2025-12-01','00:00:00')@javascript:gs.dateGenerate('2026-01-13','...
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