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Forum Posts

CAB Cutoff Validation for Normal Changes

Hi Team,I have a requirement related to CAB Date/Time (cab_date_time) on the Change Request table.ScopeApplicable only for Normal Changes.CAB meetings are conducted on:MondayThursday Business RequirementA cutoff time exists for adding changes to the ...

Sirri by Tera Guru
  • 1127 Views
  • 4 replies
  • 1 helpfuls

CAB Date Restrictions and CAB Cutoff Validation for Normal Changes

Hi Team,I have a requirement on the Change Request [change_request] table for the CAB Date/Time (cab_date_time) field and would appreciate guidance on the recommended approach and complete implementation scripts.ScopeThis requirement applies only to ...

Sirri by Tera Guru
  • 783 Views
  • 1 replies
  • 0 helpfuls

Rest Api Explorer

I have a complex scenario at my hands here what client wants from me is an api endpoint to hit from their third party app to the servicenow instance and they want when they hit this api all the attachments related to sn_hr_core_case table should be d...

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sasharma815 by Tera Contributor
  • 533 Views
  • 1 replies
  • 0 helpfuls

Import set API vs Scripted Rest API

Hi All , I have doubt on a few questions mentioned below . Please help me to find the answers.1 -  Where import set Api is used and where scripted rest api is used ?2 - Which is better Basic or Auth 2.0 ? While token expires how to get new token and ...

1_DipikaD by Kilo Sage
  • 726 Views
  • 3 replies
  • 2 helpfuls

Delete Mass Records from archive table

Hello everyone, I need a help in deleting 4 million records in a archive table which is ar_sys_email, what is best and safe way to delete these mass records.

deekshithkd by Tera Contributor
  • 655 Views
  • 3 replies
  • 0 helpfuls

Policy in Servicenow DPR

I have added"all_approval_tasks_are_complete" policy to the phase it showing as not run. and in deployment phase i have added a approval task. Now i am trying to complete the phase without completing the approval task,it was just asking a confirmatio...

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siva58 by Tera Contributor
  • 412 Views
  • 1 replies
  • 0 helpfuls

KB workflow not showing

Hi,I am getting the workflow blank when I open the list view and when I open any published KB the workflow field shows-"Pending- not yet started". But this KB is in published state in our portal. Is this is an upgrade issue as my production instance ...

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SHUBHAM78 by Tera Contributor
  • 809 Views
  • 3 replies
  • 1 helpfuls

Resolved! catalog item build - Flow designer

I am developing a flow for a catalog item for an application install request. In the flow designer the build is done till the Catalog task item which is assigned to IT team.  Need help in understanding what logic to apply post the catalog task creati...

dassan by Tera Contributor
  • 1131 Views
  • 6 replies
  • 3 helpfuls

Resolved! LDAP - AD Issue

RequirementThe Asset page in the ServiceNow portal should display assets based on the AD reporting hierarchy.Example: If the logged-in user is Preetha, the asset page should show assets assigned to all users who directly report to Preetha in Active D...

Akshay42 by Tera Contributor
  • 698 Views
  • 2 replies
  • 0 helpfuls