HTML Logo to be removed in Reply email

Arun91
Tera Contributor

‎03-28-2025 03:54 AM

Hi,

I have created email notification with HTML. When user is replying the email the comments are getting updated in the ticket and LOGO is also attached to the ticket as a attachment. How to remove those LOGO when user is replying the email.

 

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Arun91
Tera Contributor
In response to Dr Atul - LNG

‎03-28-2025 04:10 AM

Hi,

Logo we have added in the HTML format.  Could you please help me on this.

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Ankur Bawiskar
Tera Patron

‎03-28-2025 04:20 AM

@Arun91 

so when you send email logo is there and when user replies the same when comes you don't want it to be added to comments?

if yes then check this link

Removing signature statement in inbound emails. 

Remove signature images from inbound 

If my response helped please mark it correct and close the thread so that it benefits future readers.

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