HTML Logo to be removed in Reply email

Arun91
Tera Contributor

‎03-28-2025 03:54 AM

Hi,

I have created email notification with HTML. When user is replying the email the comments are getting updated in the ticket and LOGO is also attached to the ticket as a attachment. How to remove those LOGO when user is replying the email.

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-28-2025 03:57 AM

Hi @Arun91 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0691482

 

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Arun91
Tera Contributor
In response to Dr Atul G- LNG

‎03-28-2025 04:10 AM

Hi,

Logo we have added in the HTML format.  Could you please help me on this.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Arun91

‎03-28-2025 04:11 AM

Hi @Arun91 

Did you check the KB?

 

https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/notification...

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Ankur Bawiskar
Tera Patron
Tera Patron

‎03-28-2025 04:20 AM

@Arun91 

so when you send email logo is there and when user replies the same when comes you don't want it to be added to comments?

if yes then check this link

Removing signature statement in inbound emails. 

Remove signature images from inbound 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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