Override 'Ask For Approval' Flow Action 'work note' field value

lonesoac01
Giga Guru

‎03-28-2025 07:07 AM

Hello all,

 

     I have a user asking that the wording be updated to say something more of the lines of: "Recertification of template" instead of "approval for task" in the work notes.  These logs are being added by the 'Ask For Approval' action in Flow Designer.

 

lonesoac01_0-1743170801653.png

 

where should I go to customize what is being placed in the work notes activity stream?

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-28-2025 07:18 AM

Hi @lonesoac01 

I think we can’t change it as it's according to the design and OOTB functionality. Please educate the users that ServiceNow has been built to cover everything that is common and effective, so try to use it as it is. I'm not sure what value these words will add if you educate the users.

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Dr. Atul G. - Learn N Grow Together
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