HTML type variables are not shown in 'sc-variable-summarizer' widget in Service Portal

Hanumanthrao
Tera Contributor

I'm facing an issue in ServiceNow. I've created a service catalog item with a variable named "work_description" of type HTML. After entering "Happy" as the variable value, it displays correctly. However, when I use this value to populate the description field in the backend form, it shows as "<p>Happy</p>" instead of just "Happy". The same issue occurs in the portal as well. I want to display the value as "Happy" without the HTML tags. What should I do?

 

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