hyper link

[Charani]

how to make a particular field as hyperlink,similar to priority field in incident,suppose when we click on priority it redirects to the documentation in my case it when i click on the field it should redirect to another table.

[Sujatha V M · Accepted solution]

@Charani  Try following the below steps: 

1. Select the field (eg. Configuration Item) on the form and right click on the field and go to "Configure Dictionary". 

2. Check field labels tab and open it in a new window from the breadcrumbs.

3. Check if the field you are try to add a link already exists, If exists, edit it else create a new one. 

Here I have created a new one as it didn't exist. 

4. Save the new record. 

5. Refresh the incident form and you will able to see as below and on  click it routes to the table (eg, Configuration item table here). 

Note: ACL restrictions might be there for few tables which wouldn't allow the users to view it. Kindly impersonate with different users for your testing. 

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks, 

Sujatha V.M.

[Sujatha V M · Accepted solution]

@Charani  Try following the below steps: 

1. Select the field (eg. Configuration Item) on the form and right click on the field and go to "Configure Dictionary". 

2. Check field labels tab and open it in a new window from the breadcrumbs.

3. Check if the field you are try to add a link already exists, If exists, edit it else create a new one. 

Here I have created a new one as it didn't exist. 

4. Save the new record. 

5. Refresh the incident form and you will able to see as below and on  click it routes to the table (eg, Configuration item table here). 

Note: ACL restrictions might be there for few tables which wouldn't allow the users to view it. Kindly impersonate with different users for your testing. 

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks, 

Sujatha V.M.

[Sujatha V M · Accepted solution]

Did the below steps help you out? 

If so, Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks, 

Sujatha V.M.

[Charani]

Thank you