Hyperlink a ticket number on a document to ServiceNow

[Andrew_TND]

Hi everyone,

Does anyone know how to hyperlink a ticket number on a document so when interacted with will take the user to that ticket? I thought I could simply copy the reference from my instance however the link only seems to work for me.

[Roel3]

Hi Andrew,

Both of the following should work. Open a list of incidents and right click on the number and select copy hyperlink;

Or open the incident and right click on the grey bar and use copy URL;

[Andrew_TND]

Hi,

Is there a way to do this on mass for a number of tickets?

[Roel3 · Accepted solution]

You could create a filter with the intended record and then right click on the filter, advantage is that the filter is saved so content in dynamic;

[Andrew_TND]

I didnt even know you could copy the filter URL in all honesty, you'll need to forgive me but where would the person paste this query to?