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How to remove option if the value is not dependent for that choice

Hi Team, having an requirement where XYZ choice field is extended from choice table and having specific dependent valuesbut when from XYZ value selected then ABC (extended from choice table) field should show only depended value of selected and other...

shweta14 by Tera Contributor
  • 440 Views
  • 5 replies
  • 0 helpfuls

Resolved! Change model fields become read only after progressing change

Hi, I have set up a change model with specific states :New, Assess, Scheduled, Closed and cancelled. This works fine however, when the Change assigned to person progresses the change from New to Assess, suddenly the fields become read only across the...

Chas by Tera Expert
  • 1440 Views
  • 3 replies
  • 0 helpfuls

Resolved! Change implementor's mobile number is not populating

In my catalog item I am trying to populate the variable Phone number with the mobile number of change implementer.Below is the configuration done in auto populate section of catalog item's Phone number variable.Dependent Question: Change ImplementorR...

learn nv by Tera Contributor
  • 571 Views
  • 6 replies
  • 0 helpfuls

Need to integrate Servicenow with Freshwork tool

Hi All, Need to integrate. ServiceNow with the Freshworks tool, so kindly let us know what are the steps we need to follow and please share the relative document regarding. integration of Freshservice with ServiceNow. Thanks,Sneha K S(ICORE-CIS)Wipro...

Sneha K S by Tera Contributor
  • 2821 Views
  • 3 replies
  • 3 helpfuls

Resolved! Localization Framework/Catalog Items

Hi Community, I have a problem concerning translation of Catalog Items names. I did all the translations manually (by clicking the 'edit translation' button and then translating field by field). I already had installed Localization Framework. The 'na...

Resolved! How to Approval synchronized between Change Request and CTask.

Hello, Our Requirement is In change request approval field must be synchronized to Ctask.Ex: In change request if the approval field changed to approved , then Ctask also approval field will change to approved.Attached screenshot.I have tried one aft...

Base64 to Attachment is not created in correct Format

Hi All, We have this Code Written to Convert the Base64 Encode String to JPEG Image in ServiceNow. It is creating the Image but Gives an error as a corrupt file. I would appreciate your help here. //var fileName = 'my_file.jpeg';//var contentType = '...

Xion by Tera Expert
  • 349 Views
  • 1 replies
  • 0 helpfuls

Update activity logs when state chananges

Hi all,i want to update the activity logs when ever the state changes, Actually the Activity changes in usual flow, i following state show in screen shot.The activity logs are good till the state in closed complete but when i re-opened the engagement...

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Complaining160

A user is complaining that they are seeing a blank page , when they click create new , from your custom inventory application.you have confirmed that they can see the inventory application, and the create new module on the application navigator.what ...

Ashok  kumar by Tera Contributor
  • 1578 Views
  • 1 replies
  • 0 helpfuls