Hi Community,I have recently converted workflow to flow designer and for old RITM when it approve flow designer is getting attached. This OOB BR is causing to this "Start FlowDesigner Flow" and Flow gets attached to the old RITMhow to stop this?
Hello all,I need to update multiple historical RITM records where field name is start_date (a variable on RITM) on sc_req_item, the value of the field should be updated to 2020-10-21. Please can someone help me to fix the below script.*I have tried...
Hi everyone, hope that you can help me,I'm trying to make a report that shows the sum of pending incidents that a month had day by day. I made a report that tracked all the pending incidents.I used the incidents table and filtered by "updated to pend...
I want ITIL users to edit particular knowledge base , i tried adding ITIL users in "can contribute" list but its doesn't seem working , is there any other solution ?
Requirement is manager of a particular group should be able to add multiple users to the selected group or remove multiple users from the selected group using catalog item. when manager submits the request, users in "Add members to group" should be a...
I've developed a script to check if a planned start and end time coincide with a blackout schedule. The script retrieves the start and end dates of a change request from a GlideRecord and compares them against a schedule defined in another GlideRecor...
We need to create blackout schedules applied on different lists of application services. Each list could contains a large number or application services.For example, December Hollyday blackout schedule applied to applications services A, B & C... Sum...
There are around 6 groups. Based on 6 conditions each group will be assigned to themFor example: groups - scg123, scg567,scg890, scg564, scg879,scg675.This groups has to be assigned to individual.We have 6 conditions( based on selection on the catal...
There are around 6 groups. Based on 6 conditions each group will be assigned to themFor example: groups - scg123, scg567,scg890, scg564, scg879,scg675.This groups has to be assigned to individual.We have 6 conditions( based on selection on the catal...
Hello Team, Scenario: There are parallel approvals one is user approval another is group approval,In user approval user as static called "A" personand same "A" person present in X group, group is dynamic based on the selection on the form Sometimes...
Have you thought of How the outside maintenance schedule field in change form works Please have a look at the below post to understand how the OMS field works. We have a table called "Maintenance Schedules" https://<instance>.service-now.com/cmn...
Morning! I am looking to generate tasks based on selection of values from a list collector that I have added to a catalog item. I.E.> if multiple values are selected, generate tasks out to those teams Selections == Workday;OKTA;Sailpoint Workday > ...
Hello, How can I modify the 'Global' attribute from 'false' to 'true' for all variables within each catalog item? I have more than 40 catalog items, and I need to change the 'Global' value for all their variables.
Hello!We have added a variable on the sc_req_item table which is a URL Link. The function of this variable is to store ANY url's submitted by the users. We also added this variable on the Standard Ticket Configuration for RITM tickets but right now ...
We are trying to switch over to Flow Designer usage from Workflow Editor. With Workflow Editor, we would create somewhat simple workflows that will Set Values on RITM, created SCTASKs on the RITM, and maybe send notification - these are added into th...
