Change Model and predefine Change Tasks
Change Models are used to pre-define fields and set different status flow. Is it also possible to pre-define the Change Tasks in a Change Model?
Forum Posts
Resolved! Fetching data from .csv excel sheet
HiCurrently I am using Glide EXCEL parser to fecth the data from .xlsx format sheet and creating requests with the data but when trying to fetch the data from .csv format sheet I am getting error as com.glide.script.RhinoEcmaError: Cannot read prop...
We receive a CSV file from the Group Portal via email, which is then processed in the ServiceNow
Need some help for the below requirement.We receive a CSV file from the Group Portal via email, which is then processed in the ServiceNow system to update the Group Owner field in the sys_user_group table.The Portal system sends an email to the 'Admi...
ATF Steps for Change Risk Assessment -Set Component value step is failing
Hi, I'm trying to answer the questions in the change risk assessment by going through the step "Set Component Values (Custom UI)", and it is failing. so how can i do this can anyone suggest me a solution
Importing data to the table with Document ID field
Hi Everyone, I'm trying to import data using excel to Evidence Collection details table. For this, I have created a import set table and also transform map. One of the fields on Evidence Collection details table is document Id field like below.I hav...
How to add ask for approval inside a loop in flow desinger
Hi Community,my requirement is based on list variable multiple RITMS should get createdi have added for each loop which will create RITMs based on listbut if I add ask for approval in loop then loop will stop until approvedwant to created RITMs at sa...
Resolved! How to change the header in notification
I have requirement where we need to change header in notification , How can I achieve it? Please help!
Resolved! Update Related List In Corresponding Record (User / Department)
I have a requirement to update the User Related List in Department (cmn_department) with a value which is set in the User Record and vice versa. 1) When I populate the Department (reference to cmn_department) record in the User Form it should update ...
How to remove attachments 'Edit' button in custom table of service portal
hi,all I need to remove the edit button at the top next to the attachment in the form of my custom table from service portal,but also we can download the attachment. I tried the Client Script with the following method that worked but we can't see and...
Acl problem
Hi guys! I need to give read only access for two roles that I created to a certain table, but it seems that some fields are missing altough I gave the roles read to all fields from that table( see ACL in attachement). What should I do? there a other ...
how to pass previous values from business rule to script action in servicenow
hi team i am unable to pass previous values to script action from business rule could you please help me. many thanksvamsi
Fix script to insert record according to condition
Hi All, I want to write a fix script to insert new records using existing values.I have a table:- u_test inside that there are 4 attributes: - PatchingStartEndWeek (reference field)Sat 01:00 -4:0014:00:0018:00:00first weekFri 02:00 -5:0015:00:0016:00...
Copy attachment from record producer variable to record is not working
I am trying to copy an attachment from variable in record producer to record with the below BR, but its not workingI am using Async insert BR on the table (x_as_request) in scoped app.In line number 5, im getting 'x_as_request' table in the log. In ...
Queue and Check in header logo not displaying on a specific instance
Hey, We have a really weird issue and I was hoping someone may have come into contact with a similar problem at some point. So we set up the walk-up experience and put our own custom logos for queue and headers using the relevant fields on the queue ...
How to create multiple RITM for single request through flow designer
How to create multiple RITM for one request through flow designerhave one list collector variable on item based on number of records in list RITM should get created.
