Catalog item notifications
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05-27-2019 10:17 PM
Notification Name : Onboarding - New User Info
Trigger : When RITM is marked closed complete
Send To : Manager on the input form
Subject Line : Information for new hire: [First Name] [Last Name]
Email body text : [First Name] [Last Name]
Urgency Flag : Yes
How to do this notification scenario Explain briefly
Thank you
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05-27-2019 10:40 PM
Hi there,
Just navigate to "System Notification" > "Notification" and add a new notification.
Below an example.
Just extend the condition in the first picture, with which Item it should run for. Item being your Catalog Item.
For setting the importance. Hit the Related Link "Advanced view". Some additional options will be visible then.
Kind regards,
Mark
---
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
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05-27-2019 11:11 PM
It is specific to Base onBording catalog item only

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05-27-2019 11:36 PM
Hi there,
That's exactly what I mentioned:
Just extend the condition in the first picture, with which Item it should run for. Item being your Catalog Item.
If my answer helped you in any way, please then mark it as helpful.
Kind regards,
Mark
---
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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05-27-2019 11:54 PM
To make the condition including Item visually:
If my answer helped you in any way, please then mark it as helpful.
Kind regards,
Mark
---
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field