Catalog item notifications

vinu2
Giga Contributor

Notification Name : Onboarding - New User Info

Trigger : When RITM is marked closed complete

Send To : Manager on the input form

Subject Line : Information for new hire: [First Name] [Last Name]

Email body text : [First Name] [Last Name] 

Urgency Flag : Yes

How to do this notification scenario Explain briefly 

Thank you

 

 

7 REPLIES 7

Mark Roethof
Tera Patron
Tera Patron

Hi there,

Just navigate to "System Notification" > "Notification" and add a new notification.

Below an example.
Just extend the condition in the first picture, with which Item it should run for. Item being your Catalog Item.

find_real_file.png

find_real_file.png

find_real_file.png

For setting the importance. Hit the Related Link "Advanced view". Some additional options will be visible then.

find_real_file.png

Kind regards,
Mark

---

LinkedIn

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

It is specific to Base onBording catalog item only

Hi there,

That's exactly what I mentioned:

Just extend the condition in the first picture, with which Item it should run for. Item being your Catalog Item.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

---

LinkedIn

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

To make the condition including Item visually:

find_real_file.png

find_real_file.png

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

---

LinkedIn

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn