Hyperlink a ticket number on a document to ServiceNow

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Andrew_TND
Mega Sage
Mega Sage

‎05-28-2019 01:59 AM

Hi everyone,

Does anyone know how to hyperlink a ticket number on a document so when interacted with will take the user to that ticket? I thought I could simply copy the reference from my instance however the link only seems to work for me.

 

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Roel3
Mega Guru
In response to Andrew_TND

‎05-28-2019 02:23 AM

You could create a filter with the intended record and then right click on the filter, advantage is that the filter is saved so content in dynamic;

find_real_file.png

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Roel3
Mega Guru
In response to Andrew_TND

‎05-28-2019 03:32 AM

If you use the copy URL, it will be a link which can be used in any browser. The copy query is more something that a developer can re-use in encoded queries or things alike.

The copied URL's are links to that certain environment. If you provide that url to another user they should be able to log into that servicenow environment.

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Andrew_TND
Mega Sage
Mega Sage
In response to Roel3

‎05-28-2019 03:41 AM

Not the URL sorry the Query however, I've just realized how ridiculous it sounded. Cheers that works great. 

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