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‎07-01-2025 02:48 AM
I am dot walking 3 variable one is visible in sctask,ritm other 2 are not visible in task and ritm
Chandan
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‎07-01-2025 07:02 AM
Hi @Ankur Bawiskar ,
Finally I Got an solution for this .....!
Need to dot walk main table then sub field then mapped our variable according to that type.
example :- I am taking location from sys_user table then I need to go into that then select location name(full name in my instance)
" location>full name(sub section in that and it is string)"
and name field is string then i need to mapped as single line text then only we will populated the value of variable in RITM & SCTASK .
Thanks for Support @Ankur Bawiskar @Dr Atul G- LNG
Chandan
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‎07-01-2025 02:50 AM
Hi @SD_Chandan
Any screenshot ?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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‎07-01-2025 03:33 AM
Hi @Dr Atul G- LNG ,
Attaching both screenshot one is sctask page ss and one is employee center page ss
Chandan
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‎07-01-2025 03:41 AM
Hi @SD_Chandan
So, the issue is value is not showing in the native view. What type of role this user have?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎07-01-2025 03:42 AM
so the Location and Dept Name are not getting populated or shown on sc_task form?
did you check if data for those is present in Variable Ownership table (sc_item_option_mtom) for that RITM?
If yes then it should be present.
Are you checking with admin or non-admin?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader