I am unable to find a ticket in service now
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‎03-20-2017 05:37 AM
Hi Folks,
Good Day!
I am unable to locate a ticket (service request) in Service Now, which is created a week back. I have checked in archived tickets and deleted records logs as well. I would really appreciate if someone can give me solution on this.
Thanks & Regards,
Manjunath
Email : manjunathms.mdy@gmail.com
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‎03-21-2017 04:33 AM
Hi Ali,
I have done that as well. Both before and after exists in the instance.
Thanks & Regards,
Manjunath
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‎03-20-2017 05:53 AM
Okaaay. Not much to go on here, but I'll give you the basics. Navigate to Service Desk>My Work, and Service Desk>My Groups Work.
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‎03-20-2017 08:43 AM
Hi Chris,
First of all Thanks!
I had tried the same before posting. Didn't help me.
Thanks & Regards,
Manjunath
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‎03-20-2017 11:11 AM
Sorry, I didn't know how far you had gone. Thought it would be best to start with the basics.
