I have created Service portal under that placed a "Create and incident" Record producer

[kranthi2]

Hi,

I have created Service portal, under that placed a "Create and incident" Record producer.

I want to submit the incident only for the "department=network" users, I don't want to enter in the same portal some of the users which are NOT "department= network"

How to restrict the users ?

Thanks,

[Danish Bhairag2]

Hi @kranthi2 ,

Check this

https://www.servicenow.com/community/now-platform-forum/restrict-entire-service-portal-to-selected-u...

Thanks,

Danish

[Community Alums]

@kranthi2 ,

Please refer below link :

https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/build/service-portal/concept/user-...

[Community Alums]

@kranthi2 ,

Also please refer this,

https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/build/service-portal/task/widget-u...

I have tried this on my end and that's working fine ,Please let me know if this works.

[Community Alums]

Hello Kranthi2 @kranthi2,

1)Activate the Service Portal User Criteria Support (com.glide.service-portal.user-criteria) plugin and set the glide.service_portal.user_criteria_enabled system property to true.

2)Create user criteria for Department == Network.

3) Apply user criteria as follows : 

Procedure :

• In the Service Portal Configuration page (Service Portal > Service Portal Configuration), open the Page Editor.
• Select a page from the list.
• Select a page, widget, or widget instance node from the page tree.
• Under related lists, click Who Can View or Who Cannot View.
• Click New.
• Select a criteria from the Can View or Cannot View list.
• Selecting criteria from the Can View or Cannot View list applies user criteria records created in Create a user criteria record for Service Portal to the selected page, widget, or widget instance.
• Click Save.

Thanks!

[Dr Atul G- LNG]

Hi @kranthi2 

I doubt you can restrict the submission , but you can hide the record producer.