I have Issue location field in the incident form i want to keep that field Non-mandatory

[kranthi2]

Hi,

I have Issue location field in the incident form i want to keep that field Non-mandatory in the incident form.

It is not mandatory via dictionary level it is not mandatory still i can see it is mandatory in the incident form.

Please help me out where can i configure or where can i change it as non mandatory.

  Thanks

[Sandeep Rajput]

@kranthi2 There are multiple ways using which a field can be made mandatory

1. Dictionary: Mandatory, Read only can be set via field dictionary (You have already attached the screenshot for the same.)

2. UI Policy: Check if there is any UI Policy defined on your incident table which is making Issue location field as mandatory

3. Client Script: Check if there is any Client script defined on your incident table which is making the issue location field as mandatory.

Hope this helps.

[kranthi2]

Hi @Sandeep Rajput 

I have checked all the possible ways which are mentioned below:

Client scripts

Ui policies and Dictionary level configuration but nothing is there.

Is there any way we can check it.

Even i created a onLoad client script as well in the incident form. it is also not working as expected.

[Sandeep Rajput]

@kranthi2 Could you please check your Issue Location is the OOTB field location field on the incident table. Also, Location field is actually defined on the parent Task (task) table. Please check if on your task table location has been made mandatory at any of the following levels.

1. Dictionary

2. Client script

3. UI Policy

[Danish Bhairag2]

Hi @kranthi2 ,

If it is becoming mandatory on load of the form like when u submit or open a record n it's mandatory then please check if there is any UI policy (onLoad) or client script(onLoad) present. That should be causing it.

Thanks,

Danish