I have to assign request to user.

[niveditakumari]

Hi, 

I have to assign request to user. We are having flow and there it is setting short description and description field value and there I have to set assignee using system property. 

I have created system property and I have to use that system property in flow in action input to assign request to user. 

Can you please help me to achieve that. 

Regards, 

Nivedita 

[Mark Manders]

Depending on the system property (is it a name or a sys id?) you need to do a lookup to the user table to find that user and then assign it. This can be done through a 'look up record' step, or as a script on the assigned to itself.

[GlideFather]

Hi @niveditakumari,

could you possibly explain your requirement?

If it is just to assign some group (not recommended to assign individuals), then you can use Assignment rules.

You select a table and eventually conditions and if matched, then apply the Assigned to in the second tab:

This is way more easier to define and maintain.. 

[adityahubli]

Hello @niveditakumari ,

You can create custom action in which you can use script to get system property value using gs.getProperty(propertyName) and you can assigned  output of custom action to assignee field .

If it helps you then mark it as helpful and accept as solution.

Regards,

Aditya,

technical Consultant

[Dr Atul G- LNG]

Hi @niveditakumari 

What is the use case where it is easier to use an Assignment Rule, as suggested by GlideFather, instead of using a Flow?

https://youtu.be/LAtuuuR2EX0