I have to assign request to user.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-22-2026 12:02 AM
Hi,
I have to assign request to user. We are having flow and there it is setting short description and description field value and there I have to set assignee using system property.
I have created system property and I have to use that system property in flow in action input to assign request to user.
Can you please help me to achieve that.
Regards,
Nivedita
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-22-2026 01:59 AM
What is the use case where it is easier to use an Assignment Rule, as suggested by GlideFather, instead of using a Flow?
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
****************************************************************************************************************
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-22-2026 02:01 AM
Hello @niveditakumari ,
I also encountered with this use case there I created custom action,
Inputs could be:
Outputs could be:
Using the inputs and outputs I set up, the Script step could be something like the below, using the gs.getProperty() Server Side script method:
Result
Add this action in your flow and enter the name of system property and you will get the value as string in output ->
If my response helped mark as helpful and accept the solution..

