I have to assign request to user.

niveditakumari
Giga Sage

Hi, 

 

I have to assign request to user. We are having flow and there it is setting short description and description field value and there I have to set assignee using system property. 

I have created system property and I have to use that system property in flow in action input to assign request to user. 

niveditakumari_0-1769068902537.png

Can you please help me to achieve that. 

 

Regards, 

Nivedita 

 

 

6 REPLIES 6

Dr Atul G- LNG
Tera Patron

Hi @niveditakumari 

 

What is the use case where it is easier to use an Assignment Rule, as suggested by GlideFather, instead of using a Flow?

 

https://youtu.be/LAtuuuR2EX0

 

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yashkamde
Mega Sage

Hello @niveditakumari ,

I also encountered with this use case there I created custom action,

Inputs could be:

yashkamde_0-1769075805079.png

 

Outputs could be:

yashkamde_1-1769075847117.png

 

Using the inputs and outputs I set up, the Script step could be something like the below, using the gs.getProperty() Server Side script method:

yashkamde_2-1769075894048.png

Result

Add this action in your flow and enter the name of system property and you will get the value as string in output ->

yashkamde_3-1769075984902.png

 

If my response helped mark as helpful and accept the solution..