I need to create a communication task automatically when any incident is promoted to Major incident,I have created a business rule for the same it works as expected for incidents which are manually promoted to major incident but it does not work for

[Lekhana Sinha]

I need to create a communication task automatically when any incident is promoted to Major incident,I have created a business rule for the same it works as expected for incidents which are manually promoted to major incident but it does not work for the incidents which are promoted through Virtual Agent.Kindly let me know if anyone knows.