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Resolved! UI Page Message Alignment

Hi All, I want to move the message in the UI Page to the right hand side.Please check the below screenshot. The blue colored message is in left hand side and i want to move the message right under the additional comments box to my right hand side. Co...

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Inbound action to pull text from subject and enter into field

Hi All, I have some inbound actions set up for till alerts that we receive. An example of the subject is 'POS:SELF-T1183-9999-843-HTTP Connector' I need to extract the 'T1183' from the subject and enter it into the the Configuration Item field on the...

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hinakshi by Giga Contributor
  • 2275 Views
  • 6 replies
  • 1 helpfuls

Hiding Field on Record Preview

Hi, I have a Catalog Item that can be viewed by all resolver groups but contains sensitive data in one of the variables. That data should only be able to be viewed by one particular group. I've created a UI policy that successfully hides the field on...

Kev9 by Kilo Sage
  • 2014 Views
  • 12 replies
  • 0 helpfuls

Resolved! Two Instances, One Incident

Hello, I wanted to ask the following: suppose that I handle instance A and in another country they handle instance B. Is it possible that both instances can control a particular requirement or incident? For example, is there a request for softw...

Mike329 by Giga Contributor
  • 1425 Views
  • 2 replies
  • 3 helpfuls

Resolved! Advanced Reference Qualifier for Assignment Groups

Hi All, My first post! I'm working on a Advanced reference qualifier that calls a script include based on a custom field on our incident form called u_restricted. The goal is if that is flagged true on the ticket then the reference qualifier that cal...

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Chad R by Tera Expert
  • 3659 Views
  • 8 replies
  • 4 helpfuls

Resolved! onChange Client Script for maximum number of digits

Hi, I have an onChange client script that is not working the way it should. I am trying to notify users that the maximum numbers allowed is 10 digits (if they are trying to enter more than 10). I also want the variable to allow only integer. Below is...

Bruce11 by Giga Expert
  • 2180 Views
  • 5 replies
  • 4 helpfuls

"Inquiry" ticket seperate to "Incident" or "Request"

I am fairly new to ServiceNow and have been requested to identify a method to create "Inquiry" tickets when an end-user simply has a question and not an issue / incident or request. The "Inquiry" ticket needs to have it's own pre-fix of "INQ". I thou...

StuOct by Kilo Explorer
  • 2302 Views
  • 2 replies
  • 0 helpfuls

Standard Change Template Fields not Showing up

Hello all, Whenever we try to create a new standard template or modify an existing standard change template, we get the attached screen.  The only field that appears is the template description and nothing else.  Has anyone else had this issue or hav...

fisherje by Tera Contributor
  • 1756 Views
  • 2 replies
  • 0 helpfuls

Resolved! Reporting on Variables

I have some  Variables on our supprot portal specfically for getting more infomation at the point of the issue being raised, hwoever once the Incidet is created I'm not able to report on thses fields meaning the additional data is usless.

dlemasurer by Kilo Contributor
  • 2838 Views
  • 7 replies
  • 2 helpfuls

Resolved! how to use parent-child incidents?

Hello, I'm searching for a documentation (Jakarta) how to use Parent-Child Incidents in ServiceNow and how to user Master-Child Incidents in ServiceNow.  - how to created correctly the relationships- how to delete relationships- consequences of this ...

Sonja by Kilo Contributor
  • 28039 Views
  • 4 replies
  • 3 helpfuls