We have a "duplicate ticket" UI action that we use when we need duplicate tickets made for multiple techs. One issue we find is that when the ticket is duplicated, the original ticket is no longer found in the assigned person's queue, nor the open ti...
I am using Wizard to collect data. One field needs to read data from CMDB business service table. I want to rule out certain data based on criteria.u_type=C^ORu_typeV^ORu_type^operational_status!=5In above qualifier, I want to rule out any records th...
Hi I'm stuck with a problem.I have created a module "module_1" (like incident , problem) . Module contains only a table "table_1". I need to get the wsdl for this table, just like we get https://demo.service-now.com/incident.do?WSDL for incident . wh...
I have a form which contains a lookup and references a second table. This works fine.However, I want to place a filter on this list to only return records that match a criteria.I defined a filter on my referenced table and called it 'sys_ref_list'. N...
We updated the configuration item column in the change table (dev instance) to be a glide_list entry. Everything seems fine with it, you can add a list of items using the select box and upon closing ("locking") the field again the entries all seem to...
Hi to everyone..I want to know about 2 functionalities.1. Is it possible to remove the clippy like attachment icon present at the top right of a Change Request form. If its so how to do it?2. After removing it, I want to add a new field for attachmen...
Hi all, I'm testing the SCCM integration after I've setup the MID server. After setting up the database server, database etc and ran the "Test data source connection", it failed. It was showing Error 18452 (not associated with a trusted sql server co...
Hi to all...Happy New Year 2010!!! I want to know how to group related configuration items so that once i raise change request to the group(a new field to be added in CR) it should automatically get reflected in all those CIs...For eg. There are 30 H...
There is table called "Table 1" to store all the types of assets of a business and a table "Table 2" to store the assets based on the asset type in Table 1.Table 2 is related list for Table 1.Fields on Table 1:1.Asset Type2.CountFor a particular asse...
Here's the situation. If a user is using the self service function and is filling out something like a repair request. I have it ask a question for the model. If they choose other then another box pops open and asks for the make and model. They fill ...
I was wondering how we can be able to create a link between two instances of service-now so that they can exchange their data. For example, while creating an incident on the one instance the other one will be informed and vise-versa...I was thinking ...
Is there a matrix that details all of the available ticket types within SNC? For example:Change = CHxxxxxxChange Task = CTASKxxxxxProblem = PRBxxxxxxThanks
I am charged with creating a Customer Satisfaction Survey ouf our help desk services. I am hoping someone may have done this already and would be willing to share the questions they asked. I understadn this is a selfish request on my part to save me ...
Looking for suggestions. We have some canned emails that have static titles. I'm looking for a good way to auto-assign those Incidents to a particular group. In other words, if an email generated ticket comes in with a short description, "Payroll Iss...
I need to be able to check if a current user is a member of the assignment group from a client script. I created a (global) business rule:function CheckIfUserMemberOf(usr, assign_gr){ var grm = new GlideRecord('sys_user_grmember'); grm.addQuery ('use...