I Need to give a user with itil role access to create update set, or the developer option to select update set picker. Need Help

Laukik Udpikar
Tera Expert


I need a user to with service catalog admin and itil role access to create an update set and use the picker option from setting how should I achieve this?

5 REPLIES 5

Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

Hi Laukik - Let me know if that answered your question. If so, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list. 

 

- Pradeep Sharma

Willem
Giga Sage
Giga Sage

To allow user to use the updateset picker:

  1. Grant the user role read access to the Update Set table [sys_update_set].
  2. Enable users to see the update set picker on the Settings panel.
    1. Add the system property glide.ui.update_set_picker.role to the System Properties table.
    2. Set the value of glide.ui.update_set_picker.role to the role for which you want to give access.

https://docs.servicenow.com/bundle/orlando-application-development/page/build/system-update-sets/tas...

 

To create update set you need the Admin role:

https://docs.servicenow.com/bundle/orlando-application-development/page/build/system-update-sets/ref...

 

Delegated developers can not manage updates per default. You can add additional permissions:

https://docs.servicenow.com/bundle/orlando-application-development/page/build/applications/task/disp...

 

Hope this helps! 🙂

Miguel Donayre
ServiceNow Employee
ServiceNow Employee

Hello 

I just did this for a client.

You will need to create new ACLs for another role outside of Admin and Delegated developer in order for them to create and edit an update set. Attach the role you want to those new ACLs.

I would create a new role to manage who can create update sets, something like update_set_user. That way, you don't open it to everyone with ITIL or Catalog Admin role. 

The ACLs I created - create, read, and write on sys_update_set table.

read on sys_remote_update_set table and sys_update_xml table.

if you want them to access the update set through the Update picker, you will need to follow the steps mentioned above.

If you want them only to see the update sets they create, you will need to create an on before business rule query -  here is a post that explains how to do that here.

Hope that helps!