I only want to be notified of change requests created from catalog items, how can I do that?
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‎08-08-2023 06:56 PM
I only want to be notified of change requests created from catalog items, how can I do that?
In the current settings, notification records are created for the Approval table.
However, conditions cannot distinguish between change requests created manually and change requests created from catalog items.
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‎08-08-2023 07:29 PM
You can find all created changes by record producers amongst the records at table sc_item_produced_record.
Create a notification for that table with the respective condition.
Maik
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‎08-08-2023 07:31 PM
You can control the event approval.inserted from where it gets triggered? change request's business rule, or flow. If the change is created by the catalog task we set the parent field as task number, you can write the logic before triggering the notification event.
Please mark this as helpful and accepted solution if applicable.
Rampriya S