I trying to update a record with Business rule but not working

[srinivasrao]

Team,

Using rest api explored I am posting a record in Incident form. After that I am running a business rule to update priority(updating impact and urgency) , assignment group fields etc.. But they are not updating. Please check below screenshots. Kindly let me know where i am faltering. There are no mandatory fields in the incident in my Dev env.

{
"caller_id":"1609",
"short_description":"Test on Dev instance",
"description":"Test on Dev instance",
"category":"iphone",
"subcategory":"Charging",
"u_store_id":"ABC"
}

Status code. - 201 Created

Below is the business rule pic.

But priority,assignment group (Not in pic), company, channel are not populating in incident form . 

Note : i have created a new view and updating them in that view.  

[Josh Pirozzi · Accepted solution]

Hi @srinivasrao,

Have you explored Flow Designer and/or using a Webhook to trigger and set fields on the Incident Record?

We have steps in a Flow for our integration with Jira, and found it easier to set/update fields via Flow or Subflow.

Hope this helps,

Josh Pirozzi

[srinivasrao]

I will try this 

[srinivasrao]

Hi Josh,

Amazingly its working on flowdiagram , but not with business rule. Want to know why,  if you have some idea?

Thank you

[Jordan Vignoni]

Have you tried using a script instead of using "Set field values"?