I want to fetch the one data from work notes of interaction to incident field

PRAGHATIESH S
Tera Expert

Hi,

I have created one record producer to generate Interaction record. On that I have fetch the "Phone" variables data to work notes of interaction.

 

From the interaction we are creating a incident. That time that work notes of "Phone" needs to be updated on the Incident field "Mobile".

 

First is it possible to cascade the particular data from the work notes to Incident field?

If yes, how can we achieve it.

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@PRAGHATIESH S 

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Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@PRAGHATIESH S 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader