I want to send a email notification to Author whihc how to get knowledge articles whihc will expire

[SreenadhChenna]

Hi,

I want to send a email notification to Author which how to get knowledge articles which will expire in next 4 days.

Want to send a email notification to author.

Thanks,

[Omkar Kumbhar]

Hello @SreenadhChenna ,

You can create a schedule job and write the below code.

Notify();
function notify() {
  var gr = new GlideRecord('kb_knowledge');
  gr.addQuery("valid_to", "<", gs.daysAgoStart(-4));
  gr.addQuery("valid_to", ">", gs.now());
  gr.query();
  while (gr.next())
    gs.eventQueue("article.expiring.4days", gr, "", "");
}

´Thank you,

Omkar

[Danish Bhairag2 · Accepted solution]

Hi @SreenadhChenna ,

There is already a notification which triggers based upon the scheduled job 'Notification for Article Expiry Warning' which is fired by event 'kb.article.expiry.warning', but this only runs monthly.

So you'd want to consider creating a new event for that and use a separate scheduled job to check within 4 days u can refer below solution for that,

• Create a scheduled Script like below (I have kept it to execute daily, u can modify how frequent it is suppose to run)

• Create a event in event registry table from which the notification will be triggerred.
• Lastly Create 1 notification 

in what to send u can update with your required mail body.

Please mark my answer helpful & accepted if it resolves your query.

Thanks,

Danish