Hi Team,
I have catalog form, where one variable is reference to cmdb_ci table, for that table user is not having access, so that he is not able to view any record on that table, it is showing as empty.
for this I have created a read ACL, and I have given role as my custom role, and condition is cmdb_ci.name
we have added role to that user, still data is not showing.
user is having record assigned in cmdb_ci table
Ahoy @Sriram Pusuluri,
the best thing you can do is to access the Analyse Permissions:
https://yourinstance.service-now.com/now/access-management/access-analyzer/params/selected-tab-index/0
You can select a table and a field and to see how it is evaluated per given user. You can evaluate this in general level or on a particular record (optional) as there might be different ACLs applied according to the inserted data for example.
So if you would use this tool, give it a few seconds it takes a bit to complete but then you will see what was blocked, passed or skipped and it tells you whether it was passed/blocked due to conditions, role or script.
You can also compare access between two people or two roles. Many things to play around to better understand what's required to grant the access correctly.
In my opinion, this is one of the most undervalued tools in ServiceNow
