I want to show field data to users for custom role
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05-07-2026 06:00 AM
Hi Team,
I have catalog form, where one variable is reference to cmdb_ci table, for that table user is not having access, so that he is not able to view any record on that table, it is showing as empty.
for this I have created a read ACL, and I have given role as my custom role, and condition is cmdb_ci.name
we have added role to that user, still data is not showing.
user is having record assigned in cmdb_ci table
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05-13-2026 05:53 AM
As per your suggestion I have created two ACL's, one is Read and another one is query_range ACL.
give this role to user. Still user is not able to view any configuration item, still it is showing no records found
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05-13-2026 05:58 AM
give snc_internal role to both the ACLs and also to user
then check
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-13-2026 07:33 AM
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05-13-2026 07:58 PM
will have to check in actual instance
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-14-2026 08:57 AM
@Ankur Bawiskar As ACL is not working now, Can we achieve this by using Business rule?