I have created a Predictive Intelligence Similarity Model to identify similar incidents.
My requirement is to identify an incident as Recurring when similar incidents meet certain conditions such as same CI/Service, Assignment Group
I am now looking for guidance on the next step:
How can I evaluate the Similarity Model results and determine "Recurring Incident Found"?
How can I show "Recurring Incident Found" as a Recommended Action on the Incident?
If an open Problem exists, how can the Recommended Action allow the agent to link the Incident to the existing Problem?
If no Problem exists, how can the action allow the agent to create a new Problem and automatically link the Incident?
