if I copy change, Tasks under change, not copied in same order which in in original Change.

Vasavi O
Tera Contributor

‎06-23-2024 09:06 PM - edited ‎06-23-2024 09:07 PM

Hello All,

 

When I am clicking on copy change and submit the change request ,Tasks under change, not copied in same order which is in original Change. When I copy the change, new copied change should copy tasks in same sequence . could anyone suggest me on this.

 

Thank you.

Preview file
45 KB
Preview file
56 KB
0 Helpfuls
  • 213 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-25-2024 02:38 AM

Hi @Vasavi O 

 

We had same issue with our customer earlier and there is no solution we found. we search all properties / UI action and code no way to make it as original order.  You can log the now support case for same

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls