If multiple CIs are related to one incident, how can I enter multiple CIs in the field of Configuration item?

[ayano]

If multiple CIs are related to one incident, how can I enter multiple CIs in the field of Configuration item?

Please tell me if there is a good way.

[Mohit Kaushik]

Hi There,

You will not be able to do that in Configuration Item field as it is a reference field and can only take one value at a time.

So if you want to achieve your request then you will have to create a new field which should be 'list' type and then you will be add all the affected CIs.

Please mark this as correct and helpful if it resolved the query or lead you in right direction.

Thanks,
Mohit Kaushik
Community Rising Star 2022

[ayano]

Hi,

Thank you for the comment.

>You will not be able to do that in Configuration Item field as it is a reference field and can only take one value at a time.

I got it.

>So if you want to achieve your request then you will have to create a new field which should be 'list' type and then you will be add all the affected CIs.

Is there an example of such an implementation?
I would be grateful if you could have a screenshot of what the image looks like.

Thanks and Regards,

[Mohit Kaushik · Accepted solution]

Hi, 

Please follow the below steps:

1. Open any incident record, Right click on form header and got to Configure->Form design.

2. In left hand navigator, search for field type - List. Drag and drop it on right hand side pane.

3. Give it a name, select the reference as cmdb_ci.

4. Save the form design and reload the incident form.

This is how it will look on form design once you drag the field. Reference you need to fill by yourself.

Once done and saved. Reload the incident form.

Please mark this as correct and helpful if it resolved the query or lead you in right direction.

Thanks,
Mohit Kaushik
Community Rising Star 2022

[Ankur Bawiskar]

@ayano 

OOB the field holds only 1 value; that is by design

You can link other CIs to this incident using the Affected CIs related list

Regards
Ankur