Hi, I have two roles snc_internal and snc_external. Ex: user - Test(Internal user) Test user has snc_internal and snc_external roles. Now I want to remove snc_external role for Internal users(Test user). I have around 1000 users with same case...
Hi All Issue: The custom UI action and catalog client script which auto-populates values on the catalog request item form is not working on the test instance after I moved from dev. This issue was due to the DOM manipulation code in catalog client sc...
Has anyone tried to use the URL's generated by the copy URL functionality from an MS Office application? At my site, the URL redirects the user to his homepage, and not to the specific item. For instance, I have a link likehttps://demo.service-now.co...
Hi, In our system, we several import set runs are stuck in Running state from long time (we have few even from 2015) . How to cancel them? Any precautions to be taken? Please advice. I see from transform history that most of them are not having Dat...
Hi, I have notification on RITM table as soon as request submitted notification will trigger, In the notification content i need to show REQUEST number with hyperlink. How can i get that?
Hi, Good day! we have to integrate the "openFrameAPI - openServiceNowForm" as per https://docs.servicenow.com/bundle/newyork-customer-service-management/page/app-store/dev_portal/API_reference/openFrameAPI/concept/c_openFrameAPI.html#c_openFrameAPI. ...
Hoe can I make a related list mandatory ? I tried ui policy but cannot find the option to do so .
Hi, I want the fields under variable section in the request form need to be editable once the end user submits the request for one specific catalog item. How can i achieve it? Thanks in Advance!!
Hi, I've configured flow, and based on the conditions met on a record, it needs to send email. In the email i need to insert the record which matched the query as a hyperlink. Can some one help how to insert the record as a hyper link in send email a...
Hi everyone, We have recently upgraded to Paris. We couldn't list edit for multiple records. In the list view, Iam able to select multiple records and update it. But when I open the record nothing is updated. For eg: If Iam selecting 10 records, only...
Hello, I plan to integrate snow with external system. When user submit an incident, I want to transfer snow incident to external system by calling rest api, what should I do? I plan to use script includes and business rule to implement it, I'm not su...
Hi Team, I have a requirement to auto populate the number of projects involved by a specific user. For this i have used a Multi row Variable set. I have a variable referring to Project table inside variable set. In case if the logged user is assigned...
Hi All, Is there any specific parameter in system which could help us understand whether user logged in using SSO or user name and password
Is it possible to hide the false value.below are the screen shots showing the catalog item containing the check boxes.here i have checked one checkbox only but in portal it is showing true value along with false value.I want only true values should...
We have a table that we want to add as a 'related list' on ALL the the different class forms for the CMDB (eg cmdb_ci_alert_group, cmdb_ci_app_server etc) as it relates to all of them. I have tried adding it to the CMDB with the hope it would push do...
