Hi Team, I am doing import to the custom table and I am trying to coalesce multiple fields during import. I want to update every record where this field matches. Import seems to update the first matching record but not the old records if the same coa...
Hi Team, Is there a way to transfer the Catalog Items from one instance to another without missing anything like the ff. Variables (including question choices)Variable sets (including associated variables, client scripts, and UI policiesClient script...
I am trying to create one SLA which should not run on 2nd,4th saturdays, all sundays and public holidays. I am unable to write. Can any one tell how to do the above. Thanks & Regards, Prasanthi
Hi All We have upgraded our Dev and Test environments to Quebec and the mid servers have fallen over. After trying a number of things to revive them (after upgrading them) I have chosen to reinstall them. After installing and setting them up, I expo...
Hi, We have implemented Chat with AWA with Agent Workspace. When an interaction or any work item (chat) hitting the inbox does not play a sound? How can we get an beep sound when an work item get into the inbox?
Hi, Some one plese help me on below issue. How to make Planned StartDate / Planned EndDate fields Mandatory when we click on "Request Approval " Button OR when we try to approve Change request Operation must be Abort and give warning message like f...
Hi All, I am creating a new Document Record, when a custom table record gets closed. But I also want to create Document revision record associated to respective Document created. For this I used flow designer that triggers when a document record is c...
i want to split the string from \n\n and converted it into json object in Business Rule script "VM to be provisioned for which region? = APAC\n\nLease Type = Temporary\n\nStart = 2021-04-07 14:53:17\n\nEnd = 2021-06-06 14:53:19\n\nSize = Basic A0 | 1...
Hi All,If in dev instance I have created importset table, transform map with script and moved data to target table(captured in update set), after moving the update set to prod, what are all will be captured and not captured. What are the steps I need...
Hello, We are making a REST call that filters certain tasks and then for each one of them we run a workflow in another tool. So far, so good. The problem is that the call to "/api/now/table/sc_task?state=1&short_description=****" does not bring the...
Situation: We are looking to implement the Service Status widget to our Service Portal. In testing, we are able to create an outage on a Business Service and get that outage to show up on the widget (working as expected). However, as a company, we do...
Is there a way to create an incident ticket when report is scheduled to run? Meaning can the same scheduled job open an incident ticket with that report as an attachment? TIA!!
Hello All , I have a requirement , where I need to make the assignment group mandatory field and also when the assigned_to value changes the assignment group should become empty and it should become mandatory again. Can anyone help me how I can conf...
Can anyone suggest me how I can access multi row variable set using REST API explorer. For single variables, variables.variable_name is working in sysparm_fields. But no luck with multirow variable set.
Hello, I am using the below business rule to prevent submission of Normal Changes that don't meet 24 hour lead time. Below script is working fine as expected but i need to display pop-up alert on form instead of InfoMessage. Could you please suggest ...
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