Resolved! what is the use of REST API Explorer?
can anyone please tell me the REST API Explorer?
Forum Posts
Transform status showing pending in Staging table
Hi, I have an issue with Integration. The records are coming to staging table and from there it is not getting inserted into the target table, the status is showing as pending. I tried with and without transform scripts and both resulted the same A...
Which is the best practice in business rules?
What is the beat practice im business rules!!
Resolved! Variables not populating on task using UI Policy
I am setting up an request that requires follow up items from the assigned technician. I created the variables that need to be completed on the task. I only want the variables to be visible in the task for the technician to complete. I created a UI P...
Report open vs closed tickets per day
How can I use standard report tools to write a report that shows me, number of opened tickets today and number of closed tickets today.
sys_id of the catalog variable to be used in reference qualifier.
Hi, I have a look up select box variable for a catalog item. It is referring to a custom table. I am using a reference qualifier to populate the choices. How can I pass the sys_id of this select box as a parameter to a script include via reference qu...
Standard Change Proposal changes state to closed on submit or save
I am wondering if anyone has run into this issue before. On the Standard Change Proposal we have run into an issue with the state changes to closed on submit or save. We have made a few modifications to the workflow and added the save button to the f...
How to send a notification when sla breaches before 24 hours of time?
How to send a notification when sla breaches before 24 hours of time?
How to get the reference field on a Business Rule written on the referenced table?
Is there anyway to get the reference field on a Business Rule written on the referenced table?there is a business rule written on user table- but i want to get the Caller field of incident on User table Business rule.
Resolved! Force default homepage to load on login...
As each time a user selects a different homepage while on the homepage, they are effectively customizing their user preference so that the next time they come to the homepage, it displays whatever homepage they left it on.This create a problem for us...
Can i add an option (On Hold) in the service task state model and pause SLA on/off on task state is set to ON HOLD
Hi Friends, We have a requirement that tasks in the Service requests should have a ON HOLD status . When the Help Desk kept this in ON HOLD it should pause the SLA and should resume once the state is comes out of ON HOLD state. Can this be achieved?...
How to change the color of the data labels in charts
Is there a way to change the color of the data labels in the charts in Fuji?Right now it is a greyish color which is very hard to see on the chart bars.Will attach this screen shot to show which one I mean, it's the one that says "Display data labels...
Resolved! IT to HR ticket transfer
Has anyone implemented IT to HR ticket transfer? Similar functionality like HR to IT case transfer...
Background script to update Change Requests producing nullpointerexception on gr.update
I have a requirement to update all change requests with a worknote that includes a short note and also includes the name of the configuration item associated with the CR. I've got a background script written that can successfully update CR's that hav...
Change management approvers and ECAB
HI, I'm new to change mangagement. I did walkthrough youtube videos on Change types and created an emergency change. I have few basic questions on this. I have mentioned my understanding in the points below. Correct me if I'm wrong somewhere on those...