Creating 3 columns with variables
Can any one suggest me how to create three columns with variables along with their order. I tried using container's but it is showing only 2 columns.
Forum Posts
Resolved! How to validate that the mobile number is 10 digits
Hello, I made a requirement in my mind. The mobile number field is to be validated to be 10 digits long, if yes, the mobile number should be populated to the alternate mobile number field. Can you give me some insights into how to do it? As of now ...
End users cannot add comments to RITM in Service Portal
End users cannot add additional comments to RITM in the Service Portal like they can to an Incident ticket. Anyone know how to fix this? I confirmed this is working from end users via the Self Service view through the Service Catalog. I also confirme...
Implications of changing reference key
There is documentation that indicates (in Calgary and above) we can change a reference key for a reference column, as noted here:Defining the Reference KeyBy default, reference fields store the sys_id of the record in the database. By defining a refe...
Setting a default filter for Incident Activity Log
In the incident form activity log, the default filter is "all". I'm able to update that filter by checking and unchecking selections. However, I'd like all users to default to only show "Additional comments", and have all other selections (i.e. "open...
Resolved! how to populate the catalog variable values to RITM description
Hi Team, how to populate the current catalog variable values to RITM description below variables and variable set fields. i have 3 variables and one variable set (variable set have 2 fields). variables 1. account 2. year 3.quarter variable set 4. ...
ioException POI changes, read excel file
Hello, i am kind of repeating myself... but hopefully someone help. The issue is that I am receiving an error message as below: IOException on file /glide/nodes/mhpdev001_16008/bin/../tmp/ids5ae7362a2b62650080d64c7605da1517.tmp, Invalid header sig...
Resolved! Assignment Rule Scripting
Hi, I have an assignment rule for the incident table and a Record Producer to create Service Desk incidents. The idea is that if a custom variable value (current.variables.normal_user_yesno) in my Record Producer is "Yes" then to assign a group in th...
Resolved! GlideRecord issue using addNotNullQuery
Hi, I am working on GlideRecord method addNotNullQuery() and I am facing the issue. I believe I am getting wrong output. Kindly help. var gr = new GlideRecord("incident"); var shortDesc = gr.addNotNullQuery('short_description'); gr.query(); while(gr....
User unable to Login on ServiceNow App on Mobile device
We have a user who is unable to sign into ServiceNow app on a mobile device. Any troubleshooting assistance will be appreciated. See details below. Instance - LondonMobile Device - iPhoneUser is able to access the Desktop version via websiteUser is...
Faceted Search Widget on sp_search page
Hey, I am trying to hide the kb_author as a search source for the faceted widget that is on the sp_search page. I found a doc "Disable facets for a search source" and i tried to add in kb_author sys ID as the value but the widget is still allowing a ...
How to add a fixed query to the related list?
In the users form there is the OOB groups related list. While clicking on the Edit button it opens the slushbucket to select the groups to which users has to be added.I have written a script include to limit the groups that would be listed and mentio...
How to create csat report for incident
Hi all, How to create csat report for incidents ?
join() and get.Value instead of push and toString()
Hello all, in the following script: function testing { var sysIDkey = []; var GRfilter = new GlideRecord('incident'); GRfilter.addEncodedQuery('category='hardware'); GRfilter.query(); while (GRfilter.next()) { sysIDk...
Same Workflow is initiating twice for RITM and duplicate tasks are getting created
Hello All We are facing an issue, that same workflow is getting attached for an RITM, which is creating a duplicate tasks under the RITM. As per the design for one request two RITM's will be created and for RITM 1 and for RITM 2 workflow should trigg...
