How can i get ritm related catalog task numbers in change form related list
This RITM contine 4 catalog task record i want that catalog task in related list of change form
Forum Posts
Resolved! SLA breach time and actual elapsed time issue
Have configured the SLA with duration of 5 days, and schedule as 8 - 5 weekdays but the actual elapsed time shows as 19 days. i need the sla to be breached in 5 days.excluding weekdays
Resolved! How can I copy attachments from RITM variables to the record itself?
Hello everyone, I have a requirement where I need to copy the attachments from the variables on my RITM to the record itself. I have already looked at the sys_attachment table, but I couldn't find a table with these table names'. I also tried to sear...
Resolved! CSRF Token Mismatch error?
Any idea about the following error message keep occuringPreventing auto-resubmit for user: xxxxxxxxxx after reaching max count for CSRF token mis-matches!: no thrown error
Getting Error-Exception calling "Open" with "0" argument(s): "Login failed for user 'DOMAIN\ABCD$'." HRESULT: [-2146233087] in flow designer power-shell action.
I was trying to build an action in the flow designer, to run a power-shell script, which connects to an SQL database and adds a name in a certain group. I have build a credential and alias, a connection and a windows credential (using an AD account) ...
Agent Workspace: Auto Refresh Lists/Landing Page?
Trying to roll out Agent Workspace and I'm told a major impediment is that student workers cannot be relied upon to refresh the lists on the landing page. I see the Refresh list button, but is there a way to automatically force this periodically, or ...
How to send survey notification once the incident is closed?
Hi, How do I send survey notification to the caller once the incident has been closed? I have created survey trigger but it doesn't send out the notification. What am I missing here? Thanks, G Balaji
SyntaxError: Unexpected token: E (sys_script_include.d2426c9ec0a8016501958bf2ac79c775.script; line 155
Hi, I am getting "SyntaxError: Unexpected token: E (sys_script_include.d2426c9ec0a8016501958bf2ac79c775.script; line 155" error in workflow for few tickets,Is there any issue with my script? var tok = ''; var resp = ''; var stat; var when = new G...
Resolved! Stage icons for Flow Designer
I have a workflow which is created with Flow Designer. When a request is rejected, I see the the stage icons as below instead of 'X' What should I do for displaying 'X' icon? Waiting for your help please. Thanks.
UI Action for bulk Approval/Reject in Approval table
My requirement is we need to create two ui actions on Approval table.Bulk Approval for all requested items should be approve at a time and Bulk Reject for reject all items at a time. How to achieve this thanks, Vinod kumar
Resolved! SLA should stop when assignment group changes
Hi, Can somebody help me how to stop sla when assignment group changes.The concern is there are two assignment groups mentioned though for start condition. And in the stop condition i have these two groups again. If i remove any one group from the st...
SLA Based on Assignment Group
Hello All, Existing Functionality : We have a field Last Assigned field in Problem Table , which copies(business rule) the System Date/Time whenever Assignment Group of Problem Record Changes. Based on that in the SLA Definition Start Condition, we h...
Resolved! How to give write access for a particular group members to the particular field in a particular table?
Hi, I created one role "routing_rule_subex_admin" and included this role in a assignment group "routing rule subex admin" and created new reference field in Routing rule table namely "Subexperience" And also I created an ACL for "routing rule subex a...
Resolved! Business rule to copy fields from parent incident to child is not working
I have created a before insert / update business rule to copy fields from a parent incident to a new child incident, but the fields are not populating. My code is below: (function executeRule(current, previous /*null when async*/) { //Get parent inci...
Resolved! Assign the Incident between 5 members in one groups in round manner, Auto assignment of incident? Is it possible ?
Hello All, I have a recruitment like Auto- assign Incident between 5 members of one groups and rotate format. When ever a new incident created it auto assign as below eg: * Case 1 - assigned to User 1 * Case 2 - assigned to User 2 * Case 3 - assign...
