If state is resolved then send a notification and once enduser replyback to the same resolved nottfy

[mania]

Hi,

If state is resolved then send a notification and once enduser replyback to the same resolved notifiation then state should be auto closed.

I have done with the resolved notification but when i reply to the same email it is not auto closed.

I have tried in OOB inbound action script but still it is not working.

Can anyone please help on this, it will be usefull.

Thanks!

[Ankur Bawiskar]

@mania 

you didn't respond to my above question?

so is your inbound action getting processed or getting ignored? Did you add logs and verify?

Any other OOB inbound action on HR case table is being processed?

Any data policy is blocking the closure of HR case due to mandatory fields?

[mania]

There is not data policies and scripts are bloking and i tried with logs and updated in the oob inbound action so now working.

Thanks for your guidence!

[Shivalika]

Hello @mania 

Please accept solution or mark as helpful if any helped you, so that this thread can be closed and moved from unsolved to solved bucket. 

Regards, 

Shivalika 

[Viraj Hudlikar]

Hello @mania 

Easy thing to start your debug when you receive email, open email log check what processing has happen over your email under logs sections from there you will get to know did any other inbound process your incoming email or newly setup inbound took action or it was skipped.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.