If the worknotes contains the word 'confidential' then only assigned to person should view comment

Nivetha23jay
Tera Contributor

‎03-28-2025 03:17 AM

Hi everyone,

I have one requirement where if the worknotes contains "confidential" then that assigned to person alone should able to see that comment not everyone, please help me to resolve it

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-28-2025 06:23 AM

Hi @Nivetha23jay 

 

I am not sure what is business needs, I think in your previous post I said, that work notes are visible to all ITIL users.

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Nivetha23jay
Tera Contributor
In response to Dr Atul G- LNG

‎03-28-2025 08:19 AM

Okay sorry for that, since I'm working in a hrsd module were if a specific case's additional comments contains the word confidential then 'assigned to' person alone should able to see that record but no one else, I just wanted to check whether it is possible 

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Jordan Vignoni
Tera Guru

‎03-28-2025 11:44 AM

While it is possible to create an access control based on a keyword in a string, it is not the best way.  You could add a new field to the table, and when that field is checked on the record, the access control only allows the "Assigned to" access to view the record.

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