If the worknotes contains the word 'confidential' then only assigned to person should view comment

Nivetha23jay
Tera Contributor

‎03-28-2025 03:17 AM

Hi everyone,

I have one requirement where if the worknotes contains "confidential" then that assigned to person alone should able to see that comment not everyone, please help me to resolve it

0 Helpfuls
  • 304 Views
3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-28-2025 06:23 AM

Hi @Nivetha23jay 

 

I am not sure what is business needs, I think in your previous post I said, that work notes are visible to all ITIL users.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Nivetha23jay
Tera Contributor
In response to Dr Atul G- LNG

‎03-28-2025 08:19 AM

Okay sorry for that, since I'm working in a hrsd module were if a specific case's additional comments contains the word confidential then 'assigned to' person alone should able to see that record but no one else, I just wanted to check whether it is possible 

0 Helpfuls

Jordan Vignoni
Tera Guru

‎03-28-2025 11:44 AM

While it is possible to create an access control based on a keyword in a string, it is not the best way.  You could add a new field to the table, and when that field is checked on the record, the access control only allows the "Assigned to" access to view the record.

0 Helpfuls