If you want to have a single workflow for multiple catalog items with slight modification how would you get the solution incorporated?

[ram2497]

If you want to have a single workflow for multiple catalog items with slight modification how would you get the solution incorporated?

[Allen Andreas · Accepted solution]

Hi,

Basically a one-trick workflow would work "easiest" like this...on the catalog item itself you can set the fulfillment group there...as well as a related list of approved by group (or by user)...at the bottom.

So then in your workflow, you can have it initiate, send approval to the approved by group (or by user) and then after that, task fulfillment goes to the group listed in the cat item using scripts like this:

https://community.servicenow.com/community?id=community_question&sys_id=f12d43a9db9cdbc01dcaf3231f96...

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Mani26]

I have 2catalog items and we use only one workflow.if approval type is user then user trigged indivual approval and like group and manager also. In wait for ,specify time duration to waits before approval,if 4days after no approval, escalation approval be triggered to manager of the first approver. From there on escalation should wait for another 4days.so RITM has to approved with in 8days of after submission.else workflow cancel the reject. How can we acheive this ..

[poyntzj]

Wrote one for a client where there were various approval options that would drive the approvals - ran via a matrix

Then there was then a set of routines that would look at some fields that had a JSON that would drive the parallel flow launcher to drive whatever

For another it was similar but instead of calling sub workflows it would call a related catalog item (via a caller activity) and drive that instead

[Daniel Billing]

if you are on London release,  would suggest building the less complex flows with Flowdesigner.