Importing SLA Definitions.
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11-16-2014 04:44 AM
Hello all,
Is there any way of importing the SLA definitions in bulk? I know we can do it using import sets. In that case, how do i edit the start/stop/pause condition fields in the excel/csv file itself? Currently i have been given an excel sheet of SLA definitions and I am updating it to be imported to SNow instance. I need to edit every cell which contains start/stop/pause condition with corresponding encoded query string. Is there any quicker way anybody knows?
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11-16-2014 07:02 AM
make use of transform script...
validate the values in excel and formulate the query using it....
http://wiki.servicenow.com/?title=Transform_Map_Scripts
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11-16-2014 09:07 PM
Better approach is transform script to set the start / stop / pause condition rather prepping the excel sheet.
Thanks
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06-27-2016 05:23 AM
Hi All,
How to do this using Transform Map Scripts.
Please help.
Thanks,
Archana
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08-01-2017 02:09 AM
Hi
did you find out answer to this question?even am having same question
