Importing SLA Definitions.

[sumeet_n]

Hello all,

Is there any way of importing the SLA definitions in bulk? I know we can do it using import sets. In that case, how do i edit the start/stop/pause condition fields in the excel/csv file itself? Currently i have been given an excel sheet of SLA definitions and I am updating it to be imported to SNow instance. I need to edit every cell which contains start/stop/pause condition with corresponding encoded query string. Is there any quicker way anybody knows?

[Karthik Reddy T]

Hello Raj and Sumeet

Refer the below thread may helpful to you.

Any succesful bulk SLA Import?

[rajdan]

Hi

Thanks for your reply actually am looking for script to do it...I had prepared one am looking for a better one....

[Karthik Reddy T]

Refer the below link may helpful to you.

http://wiki.servicenow.com/?title=Transform_Map_Scripts