In ATF, for problem task it is always taking General

[ServiceNow Use6]

Hello,

I have clearly mentioned the 'problem type' to be Root Cause Analysis but it takes General. Kindly help.

Regards

Suman P.

[Brian Lancaster]

My general thought for a workaround would the the follow.

1. just make the ACL inactive.

or

2. Set the acl to have admin override and do the inserts before you impersonate a user.

I also put in a case with now support as I'm going to upgrading my dev and test to Rome on Friday to see what they say.

[Brian Lancaster · Accepted solution]

I heard back on the Case I opened with ServiceNow. Never even noticed it but on your record insert test step just uncheck Enforce Security.

[Mark Roethof]

Nice sharing of knowledge gained!
Thanks!

[ServiceNow Use6]

Hi @Brian Lancaster ,

Thank you so much for taking time for me and speaking to ServiceNow. 

Where can I find the 'enforce security' option to uncheck it?

Regards

Suman P.

[Brian Lancaster]

It should be in the test step configuration. I had attached a screenshot.