In ATF once i want to delete the incident after completion of testing if i click Delete

[kranthi2]

Hi,

In ATF once i want to delete the incident after completion of testing if i click Delete then it is opening one popup which is mentioned in the below screenshot.

Please help me out what ATF test steps should i need to use for this ?

Kindly help me out the test steps.

Thanks

[Shraddha Kadam]

@kranthi2 ,

On the created incident SLA has been attached, so when you are trying to delete the incident, it is asking to delete the attached SLAs as well.

But why do you want to delete the ACL? Also, instead of delete you can change the state of incident to Cancelled and SLA will automatically cancel as well

[kranthi2]

Hi @Shraddha Kadam  I am performing this through ATF actually.

I wanted to delete the incident after completion of Testing.

Thanks

[Shraddha Kadam]

Hello @kranthi2 ,

I haven't tried it before, but as mentioned in the support article by Atul, try to use Glidemodal step to delete the SLA.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0786683

[Dr Atul G- LNG]

Hi @kranthi2 

I believe this is out-of-the-box (OOTB) behavior in ATF. Once an ATF test is completed, it automatically rolls back and deletes the records that were generated during the test."

[kranthi2]

Hi @Dr Atul G- LNG 

Correct, but in my case it is not happening actually hence i am deleting it by using the ATF test steps.

Please help me out the configuration steps for the same.

Thanks