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04-17-2025 02:42 AM
Hi,
In ATF Validate Outbound Email Generated by Notification is not working. even though i have given the correct conditions as well.
If i will check that Email notifications are generating manually, even i checked in ATF created Case as well it is not working step is failing.
Thanks,
Solved! Go to Solution.
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04-17-2025 03:33 AM
the user with whom you are performing that test may not be having read access to email logs table
OR
try to use "Record Query" on email log table
ATF "Validate Outbound Email Generated by Notification" step failing randomly
also check this link
ATF 'Validate Outbound Email' and document ID
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-17-2025 03:33 AM
the user with whom you are performing that test may not be having read access to email logs table
OR
try to use "Record Query" on email log table
ATF "Validate Outbound Email Generated by Notification" step failing randomly
also check this link
ATF 'Validate Outbound Email' and document ID
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-17-2025 03:40 AM
Thanks for your response.
the user with whom you are performing that test may not be having read access to email logs table
--I have created a ATF user at the beginning and given the Admin role as well
try to use "Record Query" on email log table
ATF "Validate Outbound Email Generated by Notification" step failing randomly
Can you please elaborate the solution where can i use the Record query and what conditions so i need to use
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04-17-2025 03:44 AM
it's mentioned in the link I shared and it has response from me back in 2020
ATF 'Validate Outbound Email' and document ID
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader