In catalog task one variable is visible from the catalog item which in flow i have not selected

SS1510
Tera Expert

I have an order guide in which 2 catalog item is there. one is Pc purchase and 2nd is New hire. i have applied condition on variable when to show. For eg. if i am ordering from order guide some particular variables will be visible in pc purchase in sc_task and ritm. when i am standalone submitting the request for pc purchase not using order guide then the particular variables which is visible on order guide should not visible. but in catalog task one variable which i have hidden and in flow i have not selected , it is visible.why?

 

 

1 ACCEPTED SOLUTION

Brad Bowman
Kilo Patron

If the variable is Global it will be shown in all Catalog Tasks, regardless of being selected in flow.  This is controlled by a checkbox labeled 'Global' on the variable definition.  You may also have a Catalog UI Policy or Catalog Client Script that is making it visible despite the hidden setting. 

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@SS1510 

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Ankur
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@SS1510 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader