in Change Request If i click on Related link it is opening pop up where can i configure

kranthi2
Tera Expert

Hi,

in Change Request If i click on Related link it is opening pop up where can i configure those values if i am setting those values in ATF i can't see those values.

kranthi2_0-1746323970099.png

Once i click on then it will open the Pop up, i want to know where we can see those values to configure

 

kranthi2_1-1746324028703.png

 

Thanks

 

 

 

 

 

Thanks,

1 ACCEPTED SOLUTION

@kranthi2 

script won't help there.

did you check links I shared earlier?

ATF Steps for Change Risk Assessment [HOWTO]

sharing some more links

ATF Risk assessment step 

Fill Risk Assessment Using ATF for Change forms 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

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8 REPLIES 8

Ankur Bawiskar
Tera Patron
Tera Patron

@kranthi2 

I could see it's Risk Assessment UI button so check below link

ATF Steps for Change Risk Assessment [HOWTO]

sharing some more links

ATF Risk assessment step 

Fill Risk Assessment Using ATF for Change forms 

if it's opening a UI page then you will have to use Custom UI steps to set those

You need to retrieve the html elements first and then use different steps

AnkurBawiskar_0-1746328251931.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar 

I try to set the component values but i am getting below error:

 

kranthi2_0-1746360369343.png

 

I have configured like this:

 

kranthi2_1-1746360408871.png

 

And here is the change risk assessment form:

 

kranthi2_2-1746360463915.png

 

Steps are mentioned here:

 

kranthi2_3-1746360527719.png

 

Can you please help me here.

 

 

 

 

@kranthi2 

custom UI steps do not always guarantee that it will work as it depends on HTML element

Try to retrieve the component again and see.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar 

Actually, i have tried almost 7 to 8 times not sure why it failing. Can you help me out any alternative if possible.

 

Thanks