in Change Request If i click on Related link it is opening pop up where can i configure

kranthi2
Tera Expert

Hi,

in Change Request If i click on Related link it is opening pop up where can i configure those values if i am setting those values in ATF i can't see those values.

kranthi2_0-1746323970099.png

Once i click on then it will open the Pop up, i want to know where we can see those values to configure

 

kranthi2_1-1746324028703.png

 

Thanks

 

 

 

 

 

Thanks,

1 ACCEPTED SOLUTION

@kranthi2 

script won't help there.

did you check links I shared earlier?

ATF Steps for Change Risk Assessment [HOWTO]

sharing some more links

ATF Risk assessment step 

Fill Risk Assessment Using ATF for Change forms 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

8 REPLIES 8

@kranthi2 

there is no alternative.

ATF custom UI steps do not always guarantee that the element it finds can be set using the actual step.

If you already tried 7-8 times then I believe it's not going to work

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar 

Can you help me out any alternative on this ?

Can we do with scripting 

 

Thanks

@kranthi2 

script won't help there.

did you check links I shared earlier?

ATF Steps for Change Risk Assessment [HOWTO]

sharing some more links

ATF Risk assessment step 

Fill Risk Assessment Using ATF for Change forms 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Robert H
Mega Sage

Hello @kranthi2 ,

 

You can configure the Change Risk Assessment questions by navigating to Change >  Administration > Risk Assessments.

 

RobertH_0-1746340431367.png

 

There should be at least one record in that list.

Within that record you can find the Assessment Categories as a related list and, within those, the actual questions (called Assessment Metrics).

 

Documentation

 

Regards,

Robert