In how many ways we can create Record Producers?

[sreenivassinsta]

can  someone please tell me , in how many ways we can create record producers?

need simple answer to understand

[akshaykumar1]

Hi Sreenivas,

You can either create record producers form Catalog Definitions -> Record Producers and select New. 

Or

You can create them directly from the table records. You will find a link called Create Record Producer.

Please refer documentation for further understanding.

https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/concept/c_RecordProducer.html 

Mark the answer as Correct or Helpful based on the impact.

Thanks,

Akshay.

[sreenivassinsta]

so only two ways right?

and can i create a record producer on catalog item? and incident?

on catalog record producer, what will be the variables?

incident what will be the variables?

[akshaykumar1]

Yes you can create a record producer for any table.

Variables can be anything of your choice, there is no specific set of variables that are mandatory.

Incase you want the values you've entered to reflect on the target record, then create the variables and select the map to field option which will map the values entered to the target record.

Thanks,

Akshay.

[Akash4 · Accepted solution]

Hi Sreenivas,

1. As Akshay mentioned two ways - from the navigation panel and from the table links

2. You can do a URL request - 'https://dev53887.service-now.com/sc_cat_item_producer.do'

While creating record producers, use a checklist say for incident creation - you atleast need a short description, caller id and urgency. So, in the record producer give these 3 fields as mandatory and provide any other variables of your interest but keep in mind that these must be populated to incident table, so create the variables similar to the target table you want to create, here an Incident.

Example- Go to Record Producer > Create Incident

The mapping will be done via Type Specification as follows:

For string fields you need to use the Name field from incident(target) table as shown below: Additional Comments is populated in incident

If not there is another option to opt for: Map to Field, ServiceNow will take care of the rest, shown below:

Thanks, Akash