Hey all,I am trying to achieve that if unauthenticated/non-logged in user tries to use a link to view a catalog item in service portal the user should be able to view it but to order user has to login.Currently it leads to the login page. I tried mak...
Hi,I wanted to know what the best way to clear values from catalog item variables that are hidden.Here is the scenario, I have a catalog item with several variables. I also have UI Policies that make variables visible depending on the value selecte...
When a Requested Item (RITM) is cancelled or rejected, it is often moved to a closed state (Closed Skipped or Closed Incomplete). Sometimes, there is a need to restart these items and their associated workflows. This process involves:Creating a UI ac...
Hi i want to increase the height of the box not the lookup list on the widget page i do not want to be like this
ServiceNow has an out of the box UI action that opens calalog items, called create request(g_service_catalog.openCatalogItem('sc_cat_item', '-1', params)). But in order to do this you have to have a case. I was wondering if its possible to create an...
We have requirement on SLA to be configured for Incident Priority upgrade and downgrade requirement.1st case is downgrade: When priority is downgraded for e.g. P1 to P4, the SLA start time should be the incident created time. 2nd case upgrade: When p...
Hi, would like to know on how to pop-up a follow up survey or trigger another survey after answering a General Survey. Thanks.
function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue === '') { return; } if (oldValue !== newValue) { var emails = newValue.split(/\s*[;,]\s*|\s+/); var validDomains = ['@manulifeam.com',...
Hi all, I have set up my microsoft teams with ServiceNow for Microsoft Teams by installing the app manifest.Now I can log into embedded Employee center without opening up a browse page.But one of our customers is still using service portal, so the id...
Hi, I want to move Header menus Knowledge, support & Announcements to move beside logo on CSM Portal how to do it can some one help on this, it will be grate. Thanks!
Hi, Looking for clarity around ticket creation in Service Now - specifically via the CSM portal.Out-of-the-box it seems that an external user raises a case, which is then triaged by first-line support.On triage either an incident or request ticket i...
Hi everyone,I'm in the process of configuring Universal Requests and the ability to transfer tickets between departments. I have this working on each department (all scoped apps) but am getting the following error when attempting to create new ticket...
Hi Developers, I'm triggering an event from Flow action, but I'm getting error in event logs like below: I'm passing sys_id into script include from Flow Action.This is my event queue script:Here I'm passing unique group members in "unique_members_li...
I want to migrate tickets from Helix to ServiceNow There are a few questions I have. 1) In Helix we had not synced with AD. In ServiceNow, we are. Users and groups in ServiceNow are synced with AD. Furthermore, group names have changed in ServiceNo...
Hi community, I have a requirement that due to some recent changes our flow designer is stucked. As per our flow designer, it was triggered whenver a RMA request is created on and then a Request Line is also created and inside this Request Line -->...
