Hello guys,I need add the description part for my insert picture, so I insert the info into the tooltips, when I hover the picture it can show the info, but I don't know how to translate the info into other languages. I tried in the System Localizati...
We are currently configured to use direct LDAPS integration with Service-Now linked to our active directory. We are looking at moving to AD LDS/ADFS model. What do we give up by moving this direction? Aside from a more comfortable security model, w...
I am fetching a report in which i have to find out the SLA which are about to breach for incident tickets,so that team can work on those incidents before they get breached(as an itil user)?
I have a situation where my client who is using field services need to have a SLA re-calculate the start date/time based on the appointment date/time. The incident will get created and the work order created after that, then the work order task will ...
Hi, From FUJI we have an option to define IDP my importing the IDP metadata from URL, but when I give the URL : https://[adfs server name]/federationmetadata/2007-06/federationmetadata.xml SNOW says unable to reach that URL and try XML entry when...
I have a business need to allow our company's users (who are ess users) to see all companies within a reference field for core_company that generates a task; however since some companies exist within their own domain or the default domain, this limit...
Hi all,I'm cleaning up software licensing records where a number of software licenses and software models have been create. They were initially set up as one-to-one mappings, but I'm wanting to more accurately group the models, even when a particul...
I am trying to pass an input parameter to a Script Include which is being called from a default value field of a change_request table. Provided below the code used in the default value field, but I noticed that 'current.type' is being passed as empty...
When updating company names, the display names of products do not update, the business rules appear to be set to run on update.I am specifically looking at SW model, but I notice this with HW model as well.The default scripts - below are set to run o...
Hi,currently we are on Eureka, I have created incident resolution survey under survey management. Once survey gets generated, users are able to take the survey even after it passed due date.do any one know how Survey Due date and Expiration date work...
I have two users client user and enduser. I created two fields for refining the locations but both fields are showing same set of locations.My Requirement : If the user is client user, he should get separate list of locations based on his role, simil...
We have OLA Responses that we need to track when the ticket is created and assigned to a person we still need to have a response time tracked. Plus if the ticket starts with one group and is assigned to another group, and assigned to a person when ...
There is some discussion in our organization about using External Authentication to allow users outside of the Organization (Vendors, Outside agencies, etc.) to access ServiceNow and request access to various clinical applications via application acc...
Hi All, I have a requirement that I have two phases of approvals in change management, one is for build and another one is for implementation. I have crated one field that us Approvals type in sysapproval_approver table so When user requested for...
I am trying to change the value of a duration field after the change record has been inserted. It should count how many affected CI are associated to the change record then change the current value of the duration field by multiplying the current val...
