Hi ,I have a requirement to return to 'my open changes' list when we click on submit button on the change form.'My Open Changes' is our custom module where we have applied filer to show all the open changes which are created by the logged in user.Cur...
What is the difference between "u_tags" and "sys_tags"? How do I tag a record with u_tag?
I noticed an issue within Change where Approver Names are repeated 2x's Anyone know why this is happening and how to correct it?
How can we count concurrent licence number/usage of a software using the Software AsseT Mgmt ???We are using the Geneva version
Hello everyone. I am looking for some opinions in setting up a CMDB. Is there anyone that is sticking to more of the out of box Service-Now configuration? Is there anyone that has experienced a custom CMDB where you have created from scratch?We are l...
Hi folks,Just wondering if anyone can help with a calculated fields in ServiceNow, In RDBMS system we can create alias fields to achieve this (e.g birthday time = getTime(dob)) , whereas in ServiceNow is there a feature to create a virtual field ...
We are not using discovery but want to begin inputing our Configuration items. We are 90% Vmware and want to enter each of our virtual machines (Windows and Linux virtual servers) into the CMDB. If we add them under the Windows Server class it wants ...
I am looking for a simple report for Asset column State and Substate and CI column Status. Reporting structure in for SL has a table structure for Asset and table structure CI. I am assuming that both CI and the Asset both in a table of higher hierar...
Hi,Is there any script for converting string value to EST timezone?We have source Field coming as string value say "1899-12-31 02:03:00"It should be converted to time field(target) in EST .Please Suggest.Thanks in Advance
Hi all, your thoughts on the below scenario would help - When i child multiple Incidents to a Parent Incident which has a severity 1, what should be the severity of all the child Incidents will they all be Sev 1 or should they be at a lower severity ...
I have parent records with child records. The child records each record unique values of impacted users. When I attempt to use glideAggregate to sum the individual child values into a single field in the parent record, I get no value returned. Any he...
Greetings all, I am looking for advice to create a filter to see new tickets assigned to an assignment group. Example: Assignment group changes from Software to Application support. Users in the application support queue can see which tickets are ne...
Hi,I understand that there is a way to perform updates to multiple incidents, such as changing the state for those incidents to "Closed".The way that I do this is according to Closing Multiple Incidents - ServiceNow Wiki Select the check box beside e...
Hi All,I have a bit of an odd issue going on here.I'm trying to create a new view for a form for creating an incident, to add to a module so the users use that form to create an incident.If i right click at the top of the form and go to Configure - F...
The public holiday schedule is a pain to keep updated as it is. But there must be a smarter dynamic way to do this?I understand there are websites to get this information. But with regions like UAE and Asia public holidays giving random holidays at s...
