In sc_task visible variable value is getting cleared

[yashu1995]

I made a variable in catalog item 

Variables : demo1 and demo2

Catalog UI policies : one to hide demo 1 on ritm and one to display+mandatory demo1 on task 

** Both UI policy actions : Clear variable value unchecked

The issue is When i m entering value to demo 1 variable from sc_task  the value i entered is getting cleared on save.

Checked all ui policies and client scripts on sc_task table. there is no script to clear value on sc_task

[yashu1995]

Clear off is set to false in both UI policies and the variable is getting mandatory its working fine but the issue is

if i enter the value from RITM form to this variable the value is not getting cleared

If I enter the value from Task form to this variable the value is getting cleared.

[SaiRaviKiran Ak]

Check if there is any OnLoad client script that is clearing this variable value ?

[Cheri M]

Did you ever find a solution, is this a defect?  I am having the same issue in Madrid patch 4

[MS25]

The variables column on the sc_req_item table should be set to "active = false" as in the out-of-the-box instance. Please note, the parent table for this column is TASK.

Values of RITM variables are not dispalayed when a RITM is opened on Agent workspace. - Support and ...