In service portal under view all request how to display catalog item name

[kaushalya1]

In service portal under view all request how to display catalog item name

Service portal,

1. Select request-> view all request

2. Select view all button

3. Details will be displayed in table format.

4.             Here I need to add status and catalog item in above table. When I add in instance options its not displaying. Please let me   know how ill get catalog item and status in above table

[Chuck Tomasi]

Hi Kaushalya,

The catalog item is associated with the request item. It's not associated to the request table. That's why there's no option for it.

The data model looks something like this. To ask "what's the catalog item for this request" doesn't really make any sense.

[kaushalya1]

hi,

widget option i have added based on Requested item table not on Request table

[Chuck Tomasi]

Thank you for the update.

Try going to Service Portal> Widget Instances and find your widget instance that uses the specific widget. In that form, indicate which fields you want to display using the "Fields" list field shown below.