ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Unable to retrieve the number value from JSON response

Hi,I am trying to load the data into a table by getting Response body from another instance. Anyhow i am able to get the response, but unable to retrieve the valve. its getting undefined. response is : {"result":[{"number":"CHG0030779"}]} script usin...

Kumar147 by Tera Contributor
  • 573 Views
  • 4 replies
  • 0 helpfuls

Resolved! Create Normal Change Button in native view

Hi,I'm facing some issue with condition of UI Action called Create Normal Change. The condition is this as given below: current.incident_state != IncidentState.CLOSED && gs.hasRole("itil,sn_change_write") && gs.fieldExists('incident', 'rfc') && curre...

NishaB by Tera Expert
  • 865 Views
  • 4 replies
  • 0 helpfuls

Clone Visual Task Board

how can i clone my task board? for example, i have a task board of change requests for Applications team and I'd like to be able to clone that list for the Infrastructure team

corbinhicks by Kilo Contributor
  • 5105 Views
  • 5 replies
  • 0 helpfuls

Management of problem record

Problem Manager We would like to have the chat functionality available in the incident form also available for problem task , This will help problem managers have a record of changes added to the task automate. for this requirement OOB or custom conf...

keerthana10 by Tera Contributor
  • 723 Views
  • 5 replies
  • 0 helpfuls

One of user are getting below error

Hi Team,kindly help me on below issueone of user is getting below error in dashboard, also he is not able to see all field in that report as admin I can see all field and also I am not getting that error.Kindly find below screen snap for same.  Thank...

keval3_0-1739266310924.png
keval3 by Tera Contributor
  • 895 Views
  • 8 replies
  • 0 helpfuls

Resolved! Creating Problem from an Incident

Creating Problem from an Incident We want to be able to create a new problem from an incident with all necessary information. 1. Update the existing system property so that Assignment Group will always be copied from an incident when a new ...

Day2 by Kilo Contributor
  • 3914 Views
  • 4 replies
  • 39 helpfuls

Access Control on KB

Hi,we need to provide write access to the knowledge categories for the knowledge base owner Person.I created write Acl to the KB_Category by using the below script:if (gs.getUserID()==current.parent_id.owner){    answer = true;}else{    answer = fals...

satya30 by Tera Contributor
  • 444 Views
  • 2 replies
  • 0 helpfuls