What challenges have you faced while developing an ITSM system?
Hi What challenges have you faced while developing an ITSM system??
Forum Posts
Catalog Builder - Catalog item
Criei um item de catalogo usando o Catalog Builder. Usei normalmente e em determinado momento do desenvolvimento do aplicativo, não sei o que fiz que no Catalog Item ficou com uma bolinha vermelha Active=true e Publish; e duplicou a arquivo com um s...
Resolved! Get the values of Variable editor of RITM
Hello Community,I need to get all the values of the Variable editor of the RITM, which I am able to get using variable pool object.But, the values are backend values, i.e., the backend value of choices, or the sys_id of the reference fields of the Ca...
Resolved! How do I find the SAM Pro plugin?
We had SAM Pro installed on our instance but I look in Plugins as an administrator, I do not find: com.snc.samp All of the SAM functionality is available, so I should I be looking for a different plugin name?
Attachment name Validation on Service portal Before Catalog Item Submission
Hello All, We have a requirement where we have to validate the attachment name in service portal before catalog item name submission. Example:The attachment name should be "variance access form.xlsx", if user is trying to attach some other attachmen...
Resolved! Work notes updates not captured/showing in custom "Notes" tab of a KB article
Hi All...Recently I configured KB form, where I put 'Activities' field & 'Work notes' field under a custom tab called 'Notes'. My issue is when I create a new article, 'Notes' tab capturing & showing all activities of the article (like workflow statu...
Impossibility of uploading files attached to a public survey (Survey is to help affected DANA Spain)
Hi, I am trying to help in Spain to the affected people by DANA (In Valencia we are experiencing difficult times because of a DANA that has destroyed entire towns) I try to create a public survey in which attachments can be added, but when publishing...
Requested For is not the same in the form and RITM
For my catalog item i have two variablesRequester (Read only)Requested for Both are auto populated with the logged in user, but Requested For can be changed to any other user.this is done with 'javascript:gs.getUserID();' for the Default value ...
End date can not less than start date
Created two Date/time fields in format DD:MM:YYYY HH:mm:ssEnd date(DD:MM:YYYY HH:mm:ss) can not be earlier than Start date(DD:MM:YYYY HH:mm:ss)?? Can anyone give script for this?
How to set values in when the record is in related list
Hi, In the below related list approvers tab is there. in that tab approver records are there so i need to set approved where requested is available. I need to add test step for that so please guide which step i need use. 1. Related List2. File value...
Why i am not able to see default view in RITM??
An x user though having itil role not able to see option to change between views for that matter he is getting catalog view in UAT but in Dev he is able to see. I have seen any role difference but they were same. What makes X stopping to switch betw...
Event Management integration with ServiceNow Tool ?
Dear Team, I have a requirement to integrate the Service Now with OP manager for Event management. In this case all the event data will be pulled by Service Now using the MID server. Please suggest is there any connector available to achieve this fun...
How to avoid DOM manipulation in UI action
Hi Team,For the below code am getting DOM manipulation warning in update set scanning.Am trying to call a view via the glideDialogForm, is there any alternations can be done for fixing the dom manipulation error.function onHoldAction() { var sysi...
Charcater Validation
Exclude data patch request using this conditionChange Type IS Emergency&&Sub Type IS ONE OF 400 / 500/600&& service.justification CONTAINS **Eligible**Minimum Character limit of 100 characters to be introduced for the below sections of the change ti...
Major Incident Workbench define To list for communication task
Hi All,In the Major Incident Workbench, we will create communication tasks. Is there an option to automatically select the "To" and "CC" lists based on the inputs from the incident? instead of selecting it manually Thank you
