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Twillio

Hi All, I came across this link: Notify: Multi-Channel Notifications | Twilio. What is available with ServiceNow for SMS messaging?I have also tried to reach out to Twillio but they are not responding.  

aans by Tera Contributor
  • 1603 Views
  • 3 replies
  • 0 helpfuls

Tables that hold current on-call info

I have a need to get all of the people who are on-call at a given moment in time.  If I have 11 rotations for example and only one person is on-call at any moment in time I would want to get 11 records. I would prefer to select the data from tables. ...

Steve Fisher by Kilo Contributor
  • 3758 Views
  • 7 replies
  • 3 helpfuls

Resolved! Cancellation of a Problem

Currently, there is an OOB UI action "cancel" in the problem form, but it only displays during "assess" I want to be able to have "cancel" shown during the "new" state as well without losing its functionality. 

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Create Task and assign group base on user's locatio - Flow Designer

Hi All I am creating the flow for catalog item and in this catalog item a have a variable reference to user table where I choose one user. Task should be created when option 1 is choosen from the second variable and assignment group should be assign ...

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Kasia5 by Tera Contributor
  • 1023 Views
  • 2 replies
  • 0 helpfuls

Resolved! User unable to see the Closed completed RITM

For one of the user, the closed completed ritm are not visible.He can see the closed incomplete one but somehow not the closed completed one.If we try to impersonate I see the message 'Record not found'Anybody has faced this issue before? Were you ab...

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Daemon1 by Tera Expert
  • 1849 Views
  • 7 replies
  • 1 helpfuls

Reduce spacing between variables.

Hi experts, I need your help. I created a rich text label variable and a checkbox variable in a Catalog item, and I want to reduce the spacing between them. How can I do that?

mrreddy534 by Tera Contributor
  • 2125 Views
  • 4 replies
  • 0 helpfuls

Personal Developer Instance

Hi All I am just coming from the virtual ServiceNow networking event.  I met a few people who have a lot of experience in ServiceNow and are yet looking to expand their horizons.  Here is something that I learned. 1. You can request a ServiceNow Pers...

Dynamic Currency Conversion in Expense Management

Hello,In Record Producer I have a Currency dropdown having values INR, USD, JPY. As our organization is located globally. Currently, we made the currency dropdown read only and auto populated it according to User's location in sys_user table. Now, if...

ShivangiC by Tera Contributor
  • 687 Views
  • 1 replies
  • 1 helpfuls

Open KB article in new tab when we search in portal

Hi Team, I have a catalog item, So in description field if i have entered particular keyword, it is displaying related kb articles. But when I open the KB that need to be open in a new tab. could any one help me how this is configured and what I shou...

Deepthi24 by Tera Contributor
  • 1068 Views
  • 1 replies
  • 0 helpfuls

Recipient is empty in email notification

Hello I have grouped the notifications by subject, meaning the same notification is sent to different users. The notification system is functioning correctly for all users except one. For this specific user, the issue is that although their email app...

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Mk_snow by Tera Contributor
  • 2229 Views
  • 1 replies
  • 0 helpfuls

Survey: Trigger randomly at 100%

We have a survey with Trigger Randomly checked and probability 100% and we do have INCs with no survey sent. Should I uncheck trigger randomly?

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HH10 by Tera Contributor
  • 2586 Views
  • 3 replies
  • 1 helpfuls