Hi, We have a requirement to create a report based on users viewing a KB article who did NOT create an Incident within 24 hours of viewing the article. I believe that for this, we have an OOB solution using Success Dashboard and Deflection Metrics. I...
Hello Everyone, I have created the standard change from the incident. but the parent field on the change form is not populated with incident sys id. I know there is an OOB UI action that calls OOB script include for standard change StdChangeUtils().g...
Hi Team,Can we achieve the below functionality on the service catalog form, it should show the user's photo and other details as well. Please help here. Thanks,Sakshi
Hi All, The same email script and email template is used in about 7 to 8 Notifications that's why I am using system properties except hard coding . I have mentioned the Email scripts used in notification and email layout of email template for your r...
Hi All, For below OnSubmit script, I am getting syntaxerror: unexpected end of json input servicenow. Can someone please suggest what can be rectified? function onSubmit() { var type = g_form.getValue('request_type'); if (type != 'Delete') { ...
Hi Team, Can anyone please let me know which version the CSA exam will be based on, if i gave this by end of the month or in July?
Your customer wants incidents to close automatically7 days after the incident is resolved. How do you meetthis requirement? (Choose two.)A. Modify the Incident Lifecycle flow to trigger fromthe Resolved date instead of the Updated dateB. Update the i...
Hi All, I have written the script in the field mapping of the transform map but it is not going to else part , Can anyone help me to resolve this issue.var managedBy=source.u_managedby;if(managedBy != '') { gs.log('Ki_123'+managedBy); ...
Any problem task in a problem record is being closed or canceled, a notification needs to be generated to notify the Problem Record Assignee.
Hi All, I have a requirement to create a Standard Change Request when the "Create change request" button is clicked from a form with a specific Standard change template. Please help me here. Thanks in Advance.
Hello,Requirement is to have at least one or more selected before submitting form. How can I make this Catalog Item checkboxes mandatory."Required Provision" is a container so can't be made required."Please select:" is a label, and if I make the firs...
When creating a major incident, duplicate outage records are being generated. Has anyone encountered this issue before? I’d appreciate any suggestions or solutions you can share.Thanks in advance!
A tester wants to submit a bug report, because theyare not able to see the Communicate Fix link underthe Related Links on the Problem form.What do yourecommend that they confirm, before submitting thebug report? (Choose two.)A. Tester is impersonatin...
Which of the following Change Task Types are available by default? (Choose three.)A. PlanningB. TestingC. ReviewD. DeploymentE. Verification. Are options A,B,D correct? Could anyone please clarify this doubt once?
I'm using the platform analytics experience to create a dashboard for my organization, and they want an performance indicator of how long it takes for a requested item to be created? specifically, response time between clicking submit and RITM number...