ATF test case
how to write the test case for the second approval for the knowledge base in the ATF
Forum Posts
Auto populate Configuration item field based on Service offering field on incident form
Hi,I wont to Auto populate Configuration item field based on Service offering field on incident formfor exampleif selected Service offering - SAP-A ---> show me in Configuration item field SAP-A-1 and SAP-A-2
How to add OOTB Sections in my Problem Record ?
Hi , I have a requirement , where I have one out of the box section - Analysis Information section for the Problem Record , I want to add that section to my Problem Record , I am trying to do it from Form Design , Form layout but with the help of t...
Protal view Fields visibility
Hi community,I have raised a schedule time off request and the request is waiting for the approval. In the form view of the raised request I see the start date and end date time fields. How can I populate the 'planned start date time' and 'planned en...
Looking for use cases to auto remediate incident resolution if you have implemented any?
I am just looking for use cases if you have implemented Incident auto resolution for any of the scenariosEx - Automatically unlock user accounts that have been locked due to multiple failed login attempts.
Resolved! How to disable the system email notifications
Hi,We have recently upgraded our testing instance with production instance. So few extra notifications were added to the testing instance after the upgrade. I was able to inactivate few notifications which are in global but few of the notifications w...
Resolved! get the email id from the body of email subject
i have written one inbound email action i want to read the user email id from the body of the email and update it in the caller fields. please help to get it fied
mid server issue
evening all, Our mid server in dev was running fine until around 2am this morning but it is now down with one error stating User (username) associated with down MID Server: (sys id) No login attempts within reporting period. I can't find any real fi...
Email Client Not working as expected - SC task table
We recently encountered an issue where attachments were not received when an email was sent from an SC task. Upon investigation, I found that the email client was configured for the SC task. Expected Behavior: When an email with attachments is sent, ...
Hide "Emergency Change" Option in Service Operations Workspace for non-P1.P2 Incidents
In the SOW, when a user creates a Change Request Record, we are looking to hide the "Emergency Change" model option. However, this option does need to be available if the user is using the Incident Form > "Create Change Request" UI Action on an incid...
Communication task does not show in Major Incident Management (MIM) workbench
Hello Team, In Major Incident workbench, under communication task, no task is visible. Earlier I have made changes to the name under "comm_plan_definition" and it is working fine, and suddenly all task under it getting disappeared. I have reverted al...
Resolved! Populate the catalog item Variable label and values in RITM description
Hi, Is there a way I can define in the Flow designer, to display the variable label and filled in values on the RITM Description field for the catalog item being requested I created a RITM Update record action in the flow to update the Description wh...
Resolved! Call Rest api through Script Include and display through UI Action
Hello Experts, I am trying to do my hands on in Rest api integration in my PDI, using script include. Can anybody please confirm whether the script is ok? After this I am trying to call it via an UI action. Both the details are given below. Ideally o...
Resolved! Modify the content of Change Approval email
Hi All, I want to modify the "Click Here to Approve CHXXXXXXX" to "Click Here to Approval CHXXXXXX by email" Please help.
Resolved! レコードの挿入時に自動的にフィールド値を入力したい
インシデントテーブルにHinemosからレコードが連携されたときに、インシデントレコードのホスト名（u_hostname）が自動で入力されます。この時に、インシデントレコードのサーバ名（u_servername_test_field_1）に、ホスト名に対応するサーバ名を自動で入力されるような方法について検討しています。マスタテーブルとして、列Aにホスト名が、列Bにはホスト名に対応するサーバ名を事前に登録しておくものとします。インシデントレコードのホスト名に列Aと同じ値が入った時に、列Bの値をサー...
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